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Billing Solution for a Telecom Carrier on Acquisition
of Another Telecom Carrier
SITUATION: After
acquiring a rival wireless carrier, a leading North
American wireless carrier wanted to merge their
acquisition’s accounts and billing system into their
current billing system to improve operational efficiency.
The primary goal was to migrate the customers of the
acquired wireless carrier to the current billing system
and avoid maintaining multiple billing systems. In
the process, the carrier wanted to provide the same or
similar services to the customers, improve the customer
experience, minimize the impact on the current billing
systems and processes, and also minimize revenue loss.
OUR
EXPERTISE: Domain
expertise in Amdocs Enabler Billing modules, specifically
in Product-Catalog, Rater, Customer Management, Billing
and Accounts Receivable.
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Analytical expertise to map
the customers from other billing system to the existing
billing system for both prepaid and postpaid customers.
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Functional expertise in
rating, billing, revenue analysis and Accounts Receivable.
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Expertise in application
applications and validation of the conversion process.
·
Certifications in key
telecom-specific domains.
SOLUTION:
Alliance
was brought in during the planning phase to expedite the
conversion. We led the conversion testing team with
six resources. This involved creating blended usage
records and bills with elements of each billing system to
ensure the conversion testing would reflect all scenarios.
We were also responsible for navigating issues through
proper channels and defining streamlined processes and
procedures.
RESULTS:
In
fewer than nine months the client was able to map the
product catalog and perform the conversion with three
major test runs. The client was able to successfully
audit the bills, financial reports and financial
activities.
TESTIMONIAL:
"
Alliance's expertise in the details of rating and billing system
modules was critical to the success of this project.
They helped us to quickly and seamlessly convert to
a single system, delivering better service to our
customers and operational efficiency to our back
office."
– Senior Business and Systems Analyst, National Wireless Carrier
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Please
contact us to discuss your goals and let us demonstrate
the value of our industry experience. Call 847-782-1500.
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