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Billing System
Upgrade to Support
Triple Play Offering
SITUATION: A
leading North American telecom carrier was launching a
triple play bundle using Voice over IP (VoIP) for their
primary line service, IPTV, and high speed Internet
service. In order to successfully launch the triple
play offering, the carrier needed to adapt their legacy
OSS/BSS systems to order, provision, rate, bill, and
collect for the new services. This was a highly
complex process spanning several continents over multiple
years. The records of millions of existing customers
needed to be seamlessly migrated and the new system needed
to successfully handle millions more. After having
worked with Alliance on previous projects, the client
selected Alliance as their only third party partner on the
OSS/BSS migration.
OUR
EXPERTISE:
·
Deep expertise in Amdocs
Enabler and Ensemble architecture, data structures, tables
and libraries, specifically Order Management System,
Accounts Receivable, Customer Support Management, and
Flexible Bill Formatter.
·
Systems analysis skills to
ensure that the client's requirements were met in all
deliverables.
·
Training skills to
successfully transfer knowledge and expertise to client's
permanent staff members.
·
Project management skills to
manage costs and keep a complex undertaking on target.
SOLUTION:
There were three major components of Alliance's work on
this project.
The
first component was the OSS/BSS migration, development and
integration work. We were instrumental in writing,
testing and executing migration scripts to convert
customer and system date from the old billing system to a
new system that would support triple play services.
Additionally, our team played a critical role in the
design, development and testing of modifications to the
new billing system to support the client's specific
requirements. We also built and tested interfaces to
multiple third party systems, including credit checking,
provisioning and payment processing.
The
second component of our contribution involved our SWAT
team. The client requested that an elite group of
our domain experts serve in an oversight role that
involved reviewing proposals of other consulting and
software companies to identify ways to reduce costs and
produce better code. This demonstrated the client's
deep trust of our expertise and integrity.
The third component of our work was training. Our
subject matter experts substantially increased the
client's intellectual capital by transferring detailed
OSS/BSS knowledge through day-to-day interactions,
training sessions and extensive documentation. From
the beginning, the Alliance team understood that a
substantial aspect of our contribution was to educate the
client on modules, interfaces and methodologies and give
the client the ability to troubleshoot issues and maintain
high standards after the project ended.
RESULTS:
·
When Alliance joined the
project, the client was experiencing an average of 120
defects per release on the A/R module of Enabler.
After five months of our involvement, there were zero
defects per release.
·
The SWAT team's oversight of
incoming proposals, code and documentation resulted in
improved quality, closer adherence to schedules, and lower
rates quoted by software vendors.
·
The training process
substantially increased the intellectual capital of the
client's employees, thereby allowing them to decrease
future dependence on software vendors and third party
resources.
TESTIMONIAL:
"We had an immediate lift in knowledge when Alliance joined our
project. Their expertise helped us ask the right
questions and ferret out software that needed
revision. They dramatically improved the quality of
our code; they identified 240 substantial issues on their
review of the initial design and over the course of our first
phase together, they found hundreds, if not thousands, of
issues in the code. Uncovering those issues early in
the process made for much quicker and easier fixes.
"I
worked extensively with Alliance management for more than
five years on this project and observed they were an extraordinarily
helpful partner. They were very responsive and
brought on good people with the attitude of wanting to
help any way they could. The relationships were not
just based on money; the character of their people was
outstanding. They were reasonable, understanding,
thoughtful, and kept an open mind. I nominated them
for Vendor of the Year in 2007 and they were one of 40 companies
selected from more than 10,000 vendors."
– Senior Technical Director
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Please
contact us to discuss your goals and let us demonstrate
the value of our industry experience. Call 847-782-1500.
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