|
Point of Sale Solution for a National Wireless Service
Provider
SITUATION: An
innovative wireless telecom provider sought to expand
their CRM into a Point of Sale solution to support over
200 retail stores in
North America
. This
wireless provider required setup of a separate
infrastructure to maintain the integrity of applications,
as well as a process to merge key changes back in their
custom CRM Solution, which supported Call Centers across
the United States. Their primary goals were to
enhance their internal application to perform key
functions including cash handling, enhanced security,
integrated activations, interactive rate plans and
features as well as the elimination of numerous separate
applications used to support their wireless customers.
In addition, they sought to significantly decrease the six
weeks of training required for retail store
representatives.
OUR
EXPERTISE:
· Functional expertise in
Project Management for large applications, Customer
Relationship and Retail Systems Management.
· Application Development
experience in large scale systems in Cold Fusion with
numerous integration points, Custom Development of
Customer Management and Point of Sales Solutions.
· End-to-End Management of
Software Development Lifecycle including Business
Analysis, Systems Analysis, Development, Quality Control,
Training and roll out of customer built applications.
· Ability to work closely with
business partners to ensure a seamless adaptation of new
technologies.
SOLUTION:
Alliance
had overall responsibility for the planning and execution of the project.
Alliance
consultant led of team of 20+ internal and external
resources to analyze, develop, test and implement the
Point of Sale solution. This included management of
hundreds of system requirements, expansion of system and
network infrastructure, defect management, providing
system training to technical teams, managing a $2Million
budget and providing regular budget and progress reports
to SR Management.
RESULTS:
In only six months the client was able roll out a trial Point of Sale
system to ten key stores across the Nation. After
three months of trial, additional modifications and
training, the roll out began to the remaining stores.
All stores began leveraging the POS solution within twelve
months and training time has decreased from six weeks to
one week for new retail representatives. This
project also helped bridge the gap between the business
and IT departments by delivering a quality system on time
and within the original budget.
_______________
Please
contact us to discuss your goals and let us demonstrate
the value of our industry experience. Call 847-782-1500.
|
