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Senior Project Manager - ACD

(Automatic Call Delivery) 

Alliance Telecom Solutions is seeking an IT Project Manager for our project in Anchorage, Alaska, to drive the process to replace or upgrade our client’s ACD (Automatic Call Delivery) system.  The Project Manager will drive the vendor selection, RFP, and implementation phase of the project.

This is a 9-month consulting project which provides a decent rate along with reimbursement for expenses to include flights, lodging, local transport and per diem.  For the rotation schedule, the selected PM for this role will work 3 weeks on site and 1 week remotely.

REQUIRED SKILLS:  

·        Senior-level Project Management experience in Telecom (5-10 years)

·        Software system selection project management experience is required, as that is the process the PM will be driving

·        Customer Care experience preferred for upgrade / conversion / implementation experience

DUTIES:  

·        Manage the project schedule and key activities 

·        Requirements development

·        Writing and issuing the RFP  

·        Creating the vendor comparison matrix with weighting, and evaluating the proposals against the requirements matrix

·        Managing the testing process

·        Managing the vendor during the implementation  

·        Managing the client activity needed to coordinate and connect other systems to the new dispatch system

SEND RESUME:  

Project Managers with experience within a telecom service provider as described above are highly encouraged to apply for this project.  Please forward your resume to:  

Rick Chapman                                              Tammy Hemingway

Resource Manager                                       Resource Manager

Alliance Telecom Solutions                          Alliance Telecom Solutions

chapman@atswireless.com                        hemingway@atswireless.com

Office:  (800) 680-4893                                Office:  (888) 824-2350