Billing

Growth and profitability of telecommunications companies is dependent on successful customer data acquisition and billing systems. Carriers of all types and sizes benefit from Alliance's extensive first-hand experience with the major billing and customer care systems. Alliance can help you to design, build and implement accurate and customer-friendly billing systems - specifically suited to your type of business. We can help you to implement new billing and customer systems from scratch, or work with you on integrating your legacy systems.

Customer Care

Our direct industry expertise stretches from the design of the physical call center build-out to virtually all of the associated business processes and systems for customer care operations. When it comes to assistance with call centers, we offer full support - in facility design, systems, management, and training.

Whether its activation, billing inquiries or good old-fashioned complaints, your customers and prospective customers don't want any excuses. Put simply, your customer care operation has to run at peak performance at all times. If you need someone who can temporarily manage your call center, we will put someone in place that has run one. For call center development, we'll send you a project manager who has already designed call centers. If you require a training program to help your account representatives work more efficiently with your CTI system, we'll provide the curriculum developers and trainers with call center expertise.

On large projects such as call center build-outs, we'll access our consultant database to find highly qualified design engineers, programmers, documentation specialists - or any other specialized subject matter experts - to meet your project's requirements. We'll also tap into our network to provide a single skill set, whether it's help on a call center system or training your in-house staff. For customer care and billing expertise, you can count on Alliance to provide the people you need.