|
Consultants
listed below will be available for new project during the
next 45 days, some may be available now. Contact your Account Manager or the person listed below to
discuss your consulting needs, or any consultant shown.
LAWRENCE
CHESTNUT
SUMMARY:
Mr.
Lawrence Chestnut is one of Alliance’s
Solutions Architect. This
role requires a broad background in telecom functions and
broad project experience.
Lawrence has particular depth within Customer Care
and Billing. He
has expertise with requirements gathering and
implementation of CRM systems within telecoms, cable and
satellite industries. He
has translate stakeholder’s CRM and ERP business
requirements; including working with company stakeholders
to identify functional business requirements.
He has successfully consulted as a Project Manager
and Business Analyst directing the design, development,
migration, and implementation of GSM and UMTS/ (3G)
telecom enterprise applications.
Applications implemented included: Billing (BSCS,
Arbor, Geneva, and Protek), CRM, (Oracle Sales and Order
Management and Siebel), Trouble Ticketing (Remedy and
Vantive), Change Management, Project Management (MS
Projects) and ERP (Oracle 11i to include Oracle General
Ledger, Oracle Assets, Oracle Order Entry and Oracle Sales
Analysis and SAP). This
work includes work as an efficiency expert aligning
corporate resources to maximize desired performance and
results. He
has the proven ability to define company and vendor change
management systems, providing clear communication of the
strategic and technical direction to the line managers,
workforce, vendors, and customers. Additional experience
includes the following:
RELATED
TELECOM ACCOMPLISHMENTS:
Dutchtone
Billing
Design and Development Manager
Served
as Project Manager for Billing (Pre-launch), Customer Care
Project Manager (post-launch - 3 months) and Design and
Development Manager responsible for all in-house and
out-sourced design and development of Dutchtone's twelve
applications (including Vantive 8, CTI, BSCS 5.3, DOC1,
Oracle Financials and SAP), and tariff creation for UMTS/3G
products and services. Vendor management included weekly
project plan review and risk assessment meetings.
IraQna
(Orascom Telecom Holding
Senior
Programme Manager – Programme Management Office
He was responsible for ensuring best practice and increase efficiency
across all functional areas. Review sales logistics
cross-functional processes to insure timely delivery of
all products and telecommunication services to various
sales channels.
Sema/LHS
South Africa & Kenya
Kencell
Communications, Kenya & Vista Telecom, Botswana
Senior
Consultant, Business Analyst
Evaluated
three GSM billing systems (SemaVision, Sema BSCS 6.0,
Protek, Acatel/ BSCS).
Prepared GAP analysis for Sema BSCS 6.0 and Protek.
Evaluated and recommended all third party
applications that interfaced with the billing system such
as Oracle Financials, SAP, Vantive, Remedy, and related
CTI/CRM software.
Cable
and Wireless
Billing
Analyst
Using
C&W stakeholder input, documented business methods and
procedures including: creating new accounts, changing
account information, collections, closing accounts,
working with products and product packages etc.
Aerial Communications,
Business
Analyst - Rating and Billing Consultant
He
conducted production support analysis of rate plan and
bill validation using SQL Navigator and other table
manipulation tools.
Iridium
Africa Gateway Corporation
Customer
Care Manager
Managed
the implementation of BSCS billing system for Iridium
Africa. Worked
on GAP analysis team for Iridium Africa to insure
usability of billing system for African markets with
limited or developing telecom infrastructure.
Pacific
Bell Mobile Services
Production
Support Manager
Provided production support for 1200 customer care
advisors (CCAs) who used Customer Care and Billing Systems
(CCBS). Supported Oracle Financials for ERP, Vantive
(trouble ticketing), and CTI. Specific responsibilities
included standardizing and preparing documentation,
developing and managing action items of 30 man production
support team located throughout the states of Nevada and
California.
LHS
Communications Systems
Project
Manager
Established
project management global standards for
Project Management within the company, and acted as
the primary interface with Pacific Bell Mobil Services.
EDUCATION:
Master
of Arts in International Business
1977 – 1979
Schiller
International University, Paris, France.
Bachelor
of Arts in International Relations & Business
1973 – 1977
University of South Florida, Tampa, Florida
JIANHE
LIAO
SUMMARY:
Mr.
Liao is a Solutions Architect with over 8 years of
experience working with clients in helping them identify
business processes in their companies for improvement or
re-engineering. He defines the new processes,
creates integration and implements frameworks.
Mr.
Liao has led BPM (Business
Process Management)/EAI projects for Level 3 Communications
and Verizon Wireless’s Billing, OSS Provisioning and
Fulfillment systems. He has also created the Telecom
solution framework for Savvion Inc. and Oracle BEA. Mr.
Liao was an Architect for Vitria Technologies for four
years where he led many enterprise projects for telecom
clients including AT&T Wireless, Bell Canada and Tyco.
His expertise includes OSS, Billing, Provisioning,
Number Management and Fulfillment systems in the Telecom
industry. His
background also includes:
RELATED
TELECOM ACCOMPLISHMENTS:
As
a Lead Architect contracted to Level 3 Communications,
Mr. Liao is currently completing his project of designing
and implementing the Unity BPMS/EAI effort for Level 3
Communications. Since Level 3 has acquired several companies in last a few
years, the enterprise Unity project uses Tibco ESB and
Savvion BPM Engine to integrate the systems and
re-engineer the business processes among the companies.
His role includes:
.
·
Establishing the Center-of-Excellence across
divisions and department within Level 3.
·
Leading the effort to identify the changes for
business processes, application systems and data models as
the result of business merge; Defining the new processes,
integration interfaces and data models. Therefore,
designing the integration framework.
·
Promoting the SOA governance within Level 3.
Designing the high level architecture using SOA approach.
Breaking the design into modules and leading the
implementation effort onsite and offshore.
·
Creating the Spring Framework and DAO layer within
J2EE framework to increase the scalability of the new
processes.
·
Integrating Oracle Identify/Access Manager and
LDAP (ActiveDirectory) for central authentication and
single-sign on among the merged applications.
·
Integrating
POS
, Siebel, Remedy, billing, provision and fulfillment
systems using Tibco ESB.
·
Creating benchmark footprints into data store and
generate BAM dashboards and reports for Level 3’s
Six-Sigma measurement.
·
Assisting the testing team creating the test cases
from the later stage of requirement phase. Helping
developers and testing team validating the testing results.
As
an Architect for Verizon Business, Mr. Liao led the
Contract Approval, Renewal and Expiring BPM
projects. This system is used to manage the
life-cycle of service contracts initiated by field sales
person. His role included:
.
·
Leading the effort to define new business process
and the impacts/changes of the current business process
for the new
POS
system. Then, identifying the impact application systems
and data models.
·
Leading the Contract projects Phase I and II.
Implementing BPM Workflow using ALBPM 5.7. Implementing
the UI using Workshop and JSP.
·
Integrating the PMO, number management and billing
systems.
·
Incorporating ALBPM UI into Verizon’s overall UI
(JSF implementation) as portalet using ALBPM JSR-168.
·
Creating benchmark footprints into data store/mart
and generating BAM reports for measurements.
·
Assisting the test team creating test cases.
Helping developers and testers validating the testing
results.
·
Mentoring both onshore (Atlanta office) and
offshore (Argentina development team).
·
Technologies: SOA,
BPMN, BPEL, Scrum, Oracle BPM (BEA AquaLogic) Suite, BEA
Workshop, BEA Portal, WebLogic 9 App Server, Oracle 10g,
Spring/Hibernate, JSR-168,
CVS
, Web Services, XML, Ant, Struts, ETL, Email server,
PL/SQL, Stored procedures and triggers.
PROFESSIONAL
EXPERIENCE:
Independent
Consultant
04/04 – present
Lead Architect
Projects: Level 3
Communications, eRewards,
Inc.,
Ecana, Inc., Verizon Business, Option One Mortgage Corp.,
Micron Technologies, Humana, Inc., Genpact, Inc.,
BlueCross/Blue
Shield & Student Loan Finance Corp.
Vitria Technology, Inc.
06/00 – 04/04
Senior Consultant/Architect
Projects: AT&T Wireless, Bell
Canada, Tyco,
Student Loan Finance Corp., and BP
EDUCATION:
M.S.,
Computer Science, Colorado State University
M.S.,
Mechanical Engineering, University of Rochester
B.E.,
Metallurgy Physics, University of Science and Technology
Beijing, China
BRIAN
JOAQUIN
SUMMARY:
Mr.
Joaquin is a Senior Consultant/Trainer with over 11 years of combined experience leading the
delivery of Training, Troubleshooting, and Performance
Improvement operations for clients including First Data
Corp., NetCracker Technology, Nuvox Communications and XO
Communications. Brian has a proven record of building strong
groups of professional, internal and external, to manage
training design, development, delivery, and evaluation
processes. He has directed teams to successfully build
curriculum, facilitated process reengineering, and change
management initiatives.
RELATED
"TRAINING" ACCOMPLISHMENTS:
As
a Consultant for Cara Group, Mr.
Joaquin was a Trainer for two years for their
client, First Data
Corp. He was assigned to training the customer in the
financial software STAR. His role included traveling
across the country, providing week long classroom
training, webinars, and instructional Train the Trainer
platforms.
For NetCracker Technology, Mr. Joaquin was the Director of Training for two
years. He was
responsible for a team of 10 Technical Trainers that
provides customized training to our core customer base.
He established training systems management and
processes, strategic business planning, needs assessment,
design and delivery of evaluation measurements, cost
benefit analysis (ROI), and adult learning styles to
training team. His
role included:
·
Identifying and recommending effective
training/development solutions to resolve organizational
issues/problems to the executive team which met the
overall business strategy.
·
Developing training materials and course
curriculums for Customer engagements and Partnership
Certification programs.
·
Responsible for the successful merger of the EMEA
Training staff and the North America Training staff, in
order to provide a department that is working in
conjunction to deliver all aspects of training.
·
Monitoring the successful and unsuccessful
completion of all Request for Change
to ensure that these processes follow the forward
change schedule approval.
·
Leading
changes in a corporate training organization to improve
process, increase efficiency, and reduce expenses.
·
Providing
weekly statistics reports to VP of Solution Delivery, for
planning and assessment for future training engagements.
·
Creating
the professional development curricula for all employees -
product, soft skills, customer satisfaction, and
interaction, performance, managing people, budget, and
finance.
As
a
Consultant for Alliance Telecom Solutions, Mr. Joaquin was
a Business Analyst/Trainer for our client NuVox
Communications. He was a member of the BPI
department performing various functions related tot he
management of MetaSolv OSS data integrity. He was responsible
for managing weekly and monthly network audits, Methods
and Procedures for the Service Assurance teams, training
and curriculum development for all service deliver
departments. His responsibilities included:.
·
Training
network operations center (NOC) staff,
introducing policies/procedures, and providing the overall
management of client/vendor relationships.
·
Evaluating
current equipment specifications and circuit designs for
input into the MetaSolv Solution.
·
Developing
and training Network Operations team members on the
process of physical collocation audits.
·
Creating
process documents for the Service Assurance teams.
·
Providing boot camp training to the user
community within NuVox Communications.
·
Creating job aids, training documents pertaining
to the MetaSolv Solutions.
·
Performing other Data Integrity or managerial
duties as may be required.
As
a Business Analyst for XO Communications, Mr. Joaquin
was a team member of the Network Operations Department for
a provider of competitive local, long distance, and
enhanced telecommunications services. Brian
performed the MetaSolv implementation, technical training,
and support to the Southern California region of a leading
Telco. He delivered MetaSolv Solution Training to
numerous business groups in the organization to order and
provision services using all modules including LSRs, ISRs
and ASRs, engineering, provisioning and design. His
role included:
·
Providing
support to the telecom's TBS users, regarding the use of
MetaSolv TBS.
·
Creating
method and procedures documentation and other job aids for
new products.
·
Serving
as TBS trainer geographically distributed company
locations.
·
Providing
onsite support for all modules of the TBS database and
associated databases.
·
Performing
training in a classroom environment and one-on-one support
in the implementation and understanding of the TBS
modules. The training focused on work management,
provisioning plans, circuit design and basic navigation
within the TBS product.
·
Designing
training plan for the Service Deliver Center operations
teams.
·
Directing
the Operations Department in the understanding of Circuit
Layout Records (CLRs), Circuit Design, Work Management and
Queue Management.
As
a Project Manager of a Network Operations Group, Mr.
Joaquin managed the resolution of local service
mechanization issues and implemented regional agreements
with the Local Exchange Carriers. His role included:
·
Developing
training material for the Local Number Portability (LNP)
coordinators.
·
Creating
access ordering methods and procedures for the LNP
Department.
·
Analyzing
and verifying that the LNP mechanization specifications
achieved the planned technical implementation results.
·
Ordering
equipment and facilities for the service orders to Local
Exchange Carriers (LECs).
·
Instrumental
in the selection of the OSS (Operational Support System)
chosen for the company.
·
Coordination
between Sales and Network Engineers the product structure
that would be supported.
PROFESSIONAL
EXPERIENCE:
The
Cara Group
2007 – 2009
Trainer
NetCracker
Technology 2005
– 2007
Director of Training
Alliance
Telecom Solutions
09/04 – 2005
MetaSolv Consultant/Trainer
Comcast
Corporation
04/04 – 07/04
Network Engineer (TBS)
XO
Communications
02/02 – 04/04
Business Analyst/Trainer
Business
Edge Solutions 05/99 – 09/01
TBS Project Manager/Business Analyst Consultant
Winstar
Communications
03/97 – 05/99
LNP Department Manager
TECHNICAL
EXPERTISE:
Operating
Systems: Windows 2000, XP, Bista, Windows NT
Server
Applications:
MS Office Suite, Captivate, MetaSolv Solution, NetCracker
Application OSS Product Modules. Webex, Adobe,
AT&T
EDUCATION
/ CERTIFICATIONS:
Associate
in Applied Science
Naval Hospital Corps School
Training
SME: NetCracker Software Modules
Training
Certificates: MetaSolv/TBS, NetCracker Technology
OSS
|
