Consultants listed below will be available for new project during the next 45 days, some may be available now.  Contact your Account Manager or the person listed below to discuss your consulting needs, or any consultant shown.

 

LAWRENCE CHESTNUT

SUMMARY:

Mr. Lawrence Chestnut is one of Alliance’s Solutions Architect.  This role requires a broad background in telecom functions and broad project experience.  Lawrence has particular depth within Customer Care and Billing.  He has expertise with requirements gathering and implementation of CRM systems within telecoms, cable and satellite industries.   He has translate stakeholder’s CRM and ERP business requirements; including working with company stakeholders to identify functional business requirements.  He has successfully consulted as a Project Manager and Business Analyst directing the design, development, migration, and implementation of GSM and UMTS/ (3G) telecom enterprise applications.  Applications implemented included: Billing (BSCS, Arbor, Geneva, and Protek), CRM, (Oracle Sales and Order Management and Siebel), Trouble Ticketing (Remedy and Vantive), Change Management, Project Management (MS Projects) and ERP (Oracle 11i to include Oracle General Ledger, Oracle Assets, Oracle Order Entry and Oracle Sales Analysis and SAP).  This work includes work as an efficiency expert aligning corporate resources to maximize desired performance and results.  He has the proven ability to define company and vendor change management systems, providing clear communication of the strategic and technical direction to the line managers, workforce, vendors, and customers. Additional experience includes the following:

RELATED TELECOM ACCOMPLISHMENTS:

Dutchtone

Billing Design and Development Manager 

Served as Project Manager for Billing (Pre-launch), Customer Care Project Manager (post-launch - 3 months) and Design and Development Manager responsible for all in-house and out-sourced design and development of Dutchtone's twelve applications (including Vantive 8, CTI, BSCS 5.3, DOC1, Oracle Financials and SAP), and tariff creation for UMTS/3G products and services. Vendor management included weekly project plan review and risk assessment meetings. 

IraQna (Orascom Telecom Holding

Senior Programme Manager – Programme Management Office

He was responsible for ensuring best practice and increase efficiency across all functional areas. Review sales logistics cross-functional processes to insure timely delivery of all products and telecommunication services to various sales channels.

Sema/LHS South Africa & Kenya 

Kencell Communications, Kenya & Vista Telecom, Botswana                                

Senior Consultant, Business Analyst

Evaluated three GSM billing systems (SemaVision, Sema BSCS 6.0, Protek, Acatel/ BSCS).  Prepared GAP analysis for Sema BSCS 6.0 and Protek.  Evaluated and recommended all third party applications that interfaced with the billing system such as Oracle Financials, SAP, Vantive, Remedy, and related CTI/CRM software.  

Cable and Wireless

Billing Analyst 

Using C&W stakeholder input, documented business methods and procedures including: creating new accounts, changing account information, collections, closing accounts, working with products and product packages etc. 

Aerial Communications,

Business Analyst - Rating and Billing Consultant 

He conducted production support analysis of rate plan and bill validation using SQL Navigator and other table manipulation tools.   

Iridium Africa Gateway Corporation

Customer Care Manager

Managed the implementation of BSCS billing system for Iridium Africa.  Worked on GAP analysis team for Iridium Africa to insure usability of billing system for African markets with limited or developing telecom infrastructure.

Pacific Bell Mobile Services

Production Support Manager                                                                                     Provided production support for 1200 customer care advisors (CCAs) who used Customer Care and Billing Systems (CCBS). Supported Oracle Financials for ERP, Vantive (trouble ticketing), and CTI. Specific responsibilities included standardizing and preparing documentation, developing and managing action items of 30 man production support team located throughout the states of Nevada and California.   

LHS Communications Systems

Project Manager 

Established project management global standards for  Project Management within the company, and acted as the primary interface with Pacific Bell Mobil Services.

EDUCATION:

Master of Arts in International Business                               1977 – 1979

      Schiller International University, Paris, France. 

Bachelor of Arts in International Relations & Business          1973 – 1977

      University of South Florida, Tampa, Florida

 

 

 

JIANHE LIAO

SUMMARY:

Mr. Liao is a Solutions Architect with over 8 years of experience working with clients in helping them identify business processes in their companies for improvement or re-engineering.  He defines the new processes, creates integration and implements frameworks.

Mr. Liao has led BPM (Business Process Management)/EAI projects for Level 3 Communications and Verizon Wireless’s Billing, OSS Provisioning and Fulfillment systems. He has also created the Telecom solution framework for Savvion Inc. and Oracle BEA.   Mr. Liao was an Architect for Vitria Technologies for four years where he led many enterprise projects for telecom clients including AT&T Wireless, Bell Canada and Tyco.  His expertise includes OSS, Billing, Provisioning, Number Management and Fulfillment systems in the Telecom industry.  His background also includes:

RELATED TELECOM ACCOMPLISHMENTS:

As a Lead Architect contracted to Level 3 Communications, Mr. Liao is currently completing his project of designing and implementing the Unity BPMS/EAI effort for Level 3 Communications.  Since Level 3 has acquired several companies in last a few years, the enterprise Unity project uses Tibco ESB and Savvion BPM Engine to integrate the systems and re-engineer the business processes among the companies.   His role includes:

.

·         Establishing the Center-of-Excellence across divisions and department within Level 3. 

·         Leading the effort to identify the changes for business processes, application systems and data models as the result of business merge; Defining the new processes, integration interfaces and data models. Therefore, designing the integration framework.

·         Promoting the SOA governance within Level 3. Designing the high level architecture using SOA approach. Breaking the design into modules and leading the implementation effort onsite and offshore.

·         Creating the Spring Framework and DAO layer within J2EE framework to increase the scalability of the new processes.  

·         Integrating Oracle Identify/Access Manager and LDAP (ActiveDirectory) for central authentication and single-sign on among the merged applications.

·         Integrating POS , Siebel, Remedy, billing, provision and fulfillment systems using Tibco ESB.

·         Creating benchmark footprints into data store and generate BAM dashboards and reports for Level 3’s Six-Sigma measurement.

·         Assisting the testing team creating the test cases from the later stage of requirement phase. Helping developers and testing team validating the testing results.

As an Architect for Verizon Business, Mr. Liao led the Contract Approval, Renewal and Expiring BPM projects.  This system is used to manage the life-cycle of service contracts initiated by field sales person.  His role included:

.

·         Leading the effort to define new business process and the impacts/changes of the current business process for the new POS system. Then, identifying the impact application systems and data models. 

·         Leading the Contract projects Phase I and II. Implementing BPM Workflow using ALBPM 5.7. Implementing the UI using Workshop and JSP.

·         Integrating the PMO, number management and billing systems.

·         Incorporating ALBPM UI into Verizon’s overall UI (JSF implementation) as portalet using ALBPM JSR-168.  

·         Creating benchmark footprints into data store/mart and generating BAM reports for measurements.

·         Assisting the test team creating test cases. Helping developers and testers validating the testing results.

·         Mentoring both onshore (Atlanta office) and offshore (Argentina development team).  

·         Technologies: SOA, BPMN, BPEL, Scrum, Oracle BPM (BEA AquaLogic) Suite, BEA Workshop, BEA Portal, WebLogic 9 App Server, Oracle 10g, Spring/Hibernate, JSR-168, CVS , Web Services, XML, Ant, Struts, ETL, Email server, PL/SQL, Stored procedures and triggers.

PROFESSIONAL EXPERIENCE:

Independent Consultant                                                   04/04 – present

      Lead Architect

      Projects Level 3 Communications, eRewards, Inc.,    

      Ecana, Inc., Verizon Business, Option One Mortgage Corp.,

      Micron Technologies, Humana, Inc., Genpact, Inc.,

      BlueCross/Blue Shield & Student Loan Finance Corp. 

  Vitria Technology, Inc.                                                      06/00 – 04/04

      Senior Consultant/Architect

      Projects:  AT&T Wireless, Bell Canada, Tyco, 

       

           Student Loan Finance Corp., and BP

 

EDUCATION:

M.S., Computer Science, Colorado State University

M.S., Mechanical Engineering, University of Rochester

B.E., Metallurgy Physics, University of Science and Technology Beijing, China  

 

BRIAN JOAQUIN

SUMMARY:

Mr. Joaquin is a Senior Consultant/Trainer with over 11 years of combined experience leading the delivery of Training, Troubleshooting, and Performance Improvement operations for clients including First Data Corp., NetCracker Technology, Nuvox Communications and XO Communications. Brian has a proven record of building strong groups of professional, internal and external, to manage training design, development, delivery, and evaluation processes. He has directed teams to successfully build curriculum, facilitated process reengineering, and change management initiatives.

RELATED "TRAINING" ACCOMPLISHMENTS:

As a Consultant for Cara Group, Mr. Joaquin was a Trainer for two years for their client, First Data Corp. He was assigned to training the customer in the financial software STAR. His role included traveling across the country, providing week long classroom training, webinars, and instructional Train the Trainer platforms.

For NetCracker Technology, Mr. Joaquin was the Director of Training for two years.  He was responsible for a team of 10 Technical Trainers that provides customized training to our core customer base.  He established training systems management and processes, strategic business planning, needs assessment, design and delivery of evaluation measurements, cost benefit analysis (ROI), and adult learning styles to training team.  His role included:

·         Identifying and recommending effective training/development solutions to resolve organizational issues/problems to the executive team which met the overall business strategy. 

·         Developing training materials and course curriculums for Customer engagements and Partnership Certification programs.

·         Responsible for the successful merger of the EMEA Training staff and the North America Training staff, in order to provide a department that is working in conjunction to deliver all aspects of training.

·         Monitoring the successful and unsuccessful completion of all Request for Change  to ensure that these processes follow the forward change schedule approval.

·         Leading changes in a corporate training organization to improve process, increase efficiency, and reduce expenses.

·         Providing weekly statistics reports to VP of Solution Delivery, for planning and assessment for future training engagements.

·         Creating the professional development curricula for all employees - product, soft skills, customer satisfaction, and interaction, performance, managing people, budget, and finance.  

         

As a Consultant for Alliance Telecom Solutions, Mr. Joaquin was a Business Analyst/Trainer for our client NuVox Communications.  He was a member of the BPI department performing various functions related tot he management of MetaSolv OSS data integrity.  He was responsible for managing weekly and monthly network audits, Methods and Procedures for the Service Assurance teams, training and curriculum development for all service deliver departments.  His responsibilities included:. 

·         Training network operations center (NOC) staff, introducing policies/procedures, and providing the overall management of client/vendor relationships. 

·         Evaluating current equipment specifications and circuit designs for input into the MetaSolv Solution.

·         Developing and training Network Operations team members on the process of physical collocation audits.

·         Creating process documents for the Service Assurance teams.  

·         Providing boot camp training to the user community within NuVox Communications.

·         Creating job aids, training documents pertaining to the MetaSolv Solutions.

·         Performing other Data Integrity or managerial duties as may be required.  

 

As a Business Analyst for XO Communications, Mr. Joaquin was a team member of the Network Operations Department for a provider of competitive local, long distance, and enhanced telecommunications services.  Brian performed the MetaSolv implementation, technical training, and support to the Southern California region of a leading Telco.  He delivered MetaSolv Solution Training to numerous business groups in the organization to order and provision services using all modules including LSRs, ISRs and ASRs, engineering, provisioning and design.  His role included:

·         Providing support to the telecom's TBS users, regarding the use of MetaSolv TBS. 

·         Creating method and procedures documentation and other job aids for new products.

·         Serving as TBS trainer geographically distributed company locations.

·         Providing onsite support for all modules of the TBS database and associated databases.  

·         Performing training in a classroom environment and one-on-one support in the implementation and understanding of the TBS modules.  The training focused on work management, provisioning plans, circuit design and basic navigation within the TBS product.

·         Designing training plan for the Service Deliver Center operations teams.

·         Directing the Operations Department in the understanding of Circuit Layout Records (CLRs), Circuit Design, Work Management and Queue Management.  

As a Project Manager of a Network Operations Group, Mr. Joaquin managed the resolution of local service mechanization issues and implemented regional agreements with the Local Exchange Carriers.  His role included:

·         Developing training material for the Local Number Portability (LNP) coordinators. 

·         Creating access ordering methods and procedures for the LNP Department.

·         Analyzing and verifying that the LNP mechanization specifications achieved the planned technical implementation results.

·         Ordering equipment and facilities for the service orders to Local Exchange Carriers (LECs).  

·         Instrumental in the selection of the OSS (Operational Support System) chosen for the company.

·         Coordination between Sales and Network Engineers the product structure that would be supported.

PROFESSIONAL EXPERIENCE:

The Cara Group                                                          2007 2009

      Trainer

NetCracker Technology                                                2005 – 2007

      Director of Training

 Alliance Telecom Solutions                                           09/04 – 2005

      MetaSolv Consultant/Trainer

 Comcast Corporation                                                   04/04 – 07/04

      Network Engineer (TBS)

 XO Communications                                                    02/02 – 04/04

      Business Analyst/Trainer

Business Edge Solutions                                                 05/99 – 09/01

      TBS Project Manager/Business Analyst Consultant

 Winstar Communications                                               03/97 – 05/99

      LNP Department Manager 

 

TECHNICAL EXPERTISE:

Operating Systems:  Windows 2000, XP, Bista, Windows NT Server

Applications:  MS Office Suite, Captivate, MetaSolv Solution, NetCracker Application OSS Product Modules.  Webex, Adobe, AT&T

EDUCATION / CERTIFICATIONS:

Associate in Applied Science

     Naval Hospital Corps School

Training SME:  NetCracker Software Modules

Training Certificates:  MetaSolv/TBS, NetCracker Technology OSS