Consultants listed below will be available for new project during the next 45 days, some may be available now.  Contact your Account Manager or the person listed below to discuss your consulting needs, or any consultant shown.

 

SHANE SHEN

Summary:

Mr. Shen is currently a Technical Architect currently supporting customer care and billing applications.  His major responsibilities include assisting the creation of business requirements, converting business requirements to technical requirements by identifying functional or non-functional impacts on areas such as application, testing, security, performance and operational impacts.  He also provides level of effort estimates during requirement, design and development phases.  He creates design documents including Impact assessment; high level designs (HLD), high level estimates (HLE), interface agreements (IA) and programming detailed design documents, and participates in root cause analysis to resolve complex production issues.

Prior to joining Alliance , Mr. Shen was a Senior Software Engineer/Developer with over three years of experience working for Amdocs.  His role included designing, developing, implementing and testing the customer care and billing software.  He has experience developing in the following modules:  CSM, Billing, Number Management and Message Processing System (MPS). 

His expertise includes developing with C, C++, Oracle, JAVA, COBOL, UNIX, Weblogic and Tuxedo.   

Related Billing Accomplishments:

¨       AT&T Light Speed projects – AT&T billing system has been enhanced to handle various new Light Speed products such as RG (Residential Gateway), STB (Set Top Box), IPTV, VoIP (Voice over IP) and HSIA (high speed internet).   Acted as a solution lead technical architect for the following projects:

–        The introduction of their VoIP product in 2006

–        Release 4 – Support the billing process of HD (High Definition) and SD (Standard Definition) streams, and stackable price plan promotion, 2006

Acted as a CSM technical architect for the following projects:

–        Light Speed Release 5 Billing CASS – Added a new address format, CASS address, 2007

–        Also in Release 5 – Supported DMA (Designated Market Area) pricing and CSI (Customer Self Install) installation, 2007

–        Light Speed FYI Messages – Displayed all kind of For Your Information messages on paper bills and online bills, 2007

–        Light Speed Release 7 Conversion – Upgraded billing system from Release 6 to Release 7, 2008

¨       CommTax Upgrade – Work as CSM technical architect to Enhance AT&T Long Distance Billing System to support the CommTax 4.0 L Series version the Vertex GeoCoder Advantage version 2.0 in 2008. The new CommTax versions will support 10 more tax buckets, 2 new tax authorities and district level geocodes.

¨      Bell South Migration Core Billing Phase 3 – Worked as the Solution Lead Architect to lead and coordinate the design team in 2008. Over 8 million Bell South Long Distance customers were converted to AT&T (was SBC) Long Distance Billing platform, where a new market “BLS” was created adding totally 7 markets. In this project, AT&T Telegence CSM Online was updated to integrate Bell South customer management functionalities.

¨       Big “0” CSM defect – Help the team to reduce the total daily open defect from dozens to 0 in a six month period.  The team had not been at this level of quality since Ensemble was initially installed for Long Distance many years ago.

Related "Amdocs" Accomplishments:

¨       RCC CSM Development – Designed, implemented various tasks including Usage Queries, adding Pager, Customer Retention Scoring batch job, etc., using C/C++, SQL, Java, Pro*C, Shell Scripts in HP Unix environment.  In Usage Queries, we set up a connection between TUXEDO and Weblogic using WTC (Weblogic Tuxedo Connector).

¨       Qwest RBMS 5.O Upgrade – Upgraded Qwest RBMS (Rule Base Management System) from version 3.2 to version 5.0, using C/C++, SQL, Shell Scripts in HP UNIX and Mainframe environments.  RBMS is GUI interface software to be used to define business rules in Amdocs Acquisition & Formatting (A&F). A&F is a Phone Call Detail Records (CDRs) processing system.

¨       Sprint Production Support – Traveled to Sprint (in Kansas City ) to help resolving production issues on WNP (Wireless Number Portability) system, basically finding and fixing bugs.  WNP enables wireless phone users to switch carriers without changing their phone numbers.

¨       Telus CIBER X2 Mapping – Upgraded an Outcollect CIBER (Cellular Intercarrier Billing Exchange Record) system to a CIBER X2 system so that the new system can handle both CIBER and CIBER X2 formats of call usage records, using C/C++, SQL, COBOL and shell scripts.  CIBER is a standardized method to exchange phone call records between telephone carriers regarding inter-carrier roaming.

¨       Mass Price Plan Change Requests – Designed and developed a Unix Tuxedo server and a batch job that can handle massive Price Plan change requests in a Customer Service Management (CSM) system.  The server contains several services that deal with adding, changing and removing multiple Price Plans or Features for hundreds of telephone subscribers at one time.  A client can call it either from Java side or from Windows side.

¨       Outcollect Call TAP Processes and Reports – Developed and Integrated TAP (Transfer Account Protocol) Create, Append, Clean, and Undo processes to handle Outcollect Call Detail Records (CDRs), using shell scripts, COBOL, C++/C and SQL. Used FOCUS and SyncSort to generate summary, errors, details and check reports.  TAP is a standardized method to exchange call records between telephone carriers regarding international roaming.

¨       Telus IDEN Integration – Integrated IDEN (Integrated Digital Enhanced Network) functionality into TELUS Customer Service Management (CSM) and Number Management (NM) systems, using C++, Java and SQL, focusing on Subscriber, Fleet and Talk Group relationship in Dispatch Management. IDEN is an integrated mobile telephony and two-way radio technology developed by Motorola.

¨       Telus HP to Sun Migration – Worked on transferring TELUS Customer Service Management (CSM) system from the HP platform to the SUN platform, using C/C++, Java and SQL.  Involved in massive bugs fixing and system testing on Unix Tuxedo servers.

¨       Security Maintenance Process – Developed a security maintenance process that receives as input a flat file and creates triggers for each table included in the input file, for US Cellular Co., using C++/C and SQL.  An input file would be generated and can be run against the database through SQLPLUS to install the triggers.  A security maintenance table can be used to store the information created by the triggers to monitor which tables are modified by which users.

Professional Experience:

Alliance Telecom Solutions, Inc.                                                               3/05 – Present

      Technical Architect – AT&T Projects

Kelly Mitchell Inc.                                                                                     11/04 – 03/05

      Software Developer

Amdocs Inc.                                                                                               02/01 – 11/04

      Sr. Software Engineer

Southern Illinois University, Edwardsville, IL                                               08/00 – 01/01

      Web Master, Computer Science Department                                                           

Southern Illinois University, Edwardsville, IL                                               08/98 – 08/00

      Teaching Assistant, Civil Engineering Dept. 

Technical Expertise:

Languages: C++/C, PL/SQL, Pro*C, Java, COBOL, VB, ASP, JSP, HTML, VB/Java Script

Databases:  Oracle, TimesTen, MS SQL Server, Access

Computer Technologies: Relational Design and Normalization, COM, OO, DBA

Operating Systems:    HP UNIX, SUN Solaris, Mainframe, Windows, DOS

Other Software/Tools:  Tuxedo, Focus, Java SDK, SyncSort, Test Director, Toad, Adobe PhotoShop, AutoCAD, 3DS

Research Interests:      Relational Database, Algorithm, Network Simulations

Education:

MS, Computing Information Systems

            Southern Illinois University , Edwardsville , IL

MS, Civil Engineering

Southern Illinois University , Edwardsville , IL       

BS, Civil Engineering

            North China University of Technology, Beijing , P. R. China        

 

 

 

SALIMA ASARIA

Summary:

Salima Asaria is a Senior Computer System Analyst with over 12 years Programming and Development experience, with eight years experience in the telecommunication industry.  She has in depth experience with both Amdocs Ensemble and Enabler billing platforms to include specialized expertise with A&F module, CM module, Rater, MAF and MPS, while being aware of the impacts on other modules.  This includes having a working knowledge of telephony concepts and terminologies.  She possesses excellent communication and organizational skills with emphasis on problem solving techniques and multitasking in stressful environment.  She has demonstrated ability to accept increasing responsibility, along with excellent analytical and research skills.

 

Related Accomplishments:

Alliance Telecom Solutions @ AT&T

Computer System Analyst                                                                              

¨       Implemented the first end to end implementation of Amdocs Enabler, the next generation of Amdocs Ensemble using C, C++, SQL, JAVA, XML and Korn Shell scripts.

¨       Headed the development of the A&F module which included design, development and unit testing using Rule Based Management System.

¨       Provided support to System Test and Production on any open issues of Enabler system

¨       Review of detail designs, code and test results for both project work and production support activities.

¨       Provided assistance in production support activities, which may also include problem determination and impact analysis, in addition to coding and testing duties.

¨       Wrote and implemented test cases for end to end testing of Enabler System when the system went to production for the first time using Mercury Test Director. This included creating customer in CM, creating offer in Product Catalogue, running event through A&F and Rater and producing Bill.

 

Amdocs Canada

Computer System Analyst

As a Software Developer with Amdocs Canada , she was assigned to Rogers Corporation, Canada 's largest wireless voice and data communications services provider and the country's only carrier operating on the GSM/GPRS technology platform.  Her duties and responsibilities included the following:                       

¨       Developed enhancement to the Amdocs Ensemble Messaging Acquisition and Formatting (MAF) and Message Processing System (MPS) modules for Rogers AT&T Wireless using C, ProC, SQL, PL/SQL, Korn Shell scripts and COBOL in an HP-UX (Unix) Environment.

¨       Modified reporting batch run jobs using FOCUS, Oracle Forms, ProC, C, SQL and COBOL.

¨       Performed troubleshooting and fixes to open issues of the Ensemble System using Citrix ICA Pest System.  She was responsible to resolve any open issues in the ensemble System using the Citrix ICA Pest System.  She provided production support in Listener, Collection, Main Driver and Merge components of MAF module to both internal and external quality team.  This resulted in each problem being fixed effectively and successively in the given timeframe.

¨       She developed reports in MPS for the GSM/GPRS calls.  The Detailed and Summary Reports in MPS needed to be modified to include the GSM and GPRS fields.  She modified respected code in COBOL and FOCUS, extracting information from the related Tables which were also modified to include the GSM/GPRS fields.  The reports were successfully produced, and passed the internal and external tests.

¨       She developed enhancements in the Main Driver System for the TAP3 (Transfer Account Protocol) calls.  The Main Driver component of MAF needed to be modified to recognize the TAP3 calls.  She enhanced the code and modified the related tables and the TAP3 calls were recognized successfully.  

¨       She developed enhancement in the Main Driver for the RAP (Return Account Procedure) calls.  The Main Driver component of MAF needed to be modified to recognize the RAP calls.  She enhanced the Main Driver system code, wrote and tested more than 100 test cases in the Test Director 7.2 for implementing RBMS rules and created related tables and data layers to include the RAP record.  Each test case was successfully verified and the code was successfully implemented. 

¨       While performing enhancements on MAF reports, she worked on Unix Shell Scripts and modified the scripts to run the reports. Some of the MAF reports were written in Korn Shell.

¨       The Merge System serves to complete CDR records with information from other CDR records whenever this is required for proper billing of the call records.  The Merge System was not fully operational for the Ericsson Files.  She was responsible for developing enhancements on the Merge System code.  The result was that the CDR’s were successfully merged and sent back to the Main Driver.

¨       The Merge System also needed to be modified for the GSM/GPRS calls.  She prepared the design document based upon the requirements and successfully implemented the proposed changes in the Merge program and the related “Merge Repository Table” to include the fields required for GSM and GPRS.

¨       She also developed reports for Merge System when the need arose for developing reports for the merge process.  She develop the report from scratch using SQL plus and the Report passed all internal and external quality tests. 

 

Professional Experience:

Alliance Telecom Solutions, (AT&T)                              04/2005 – Present

      Computer System Analyst

Achievement Solutions                                                      07/2004 –03/2005      

        Computer Instructor

Amdocs Canada                                                             01/2001 – 09/2003

      Computer System Analyst

Hospitality Services, University of Guelph                        11/1996 – 09/1998

      Computer System Analyst

Computing and Information Science Department            Winter/2000 – Fall/2000

      University of Guelph

            Teaching Assistant

 

Technical Expertise:

Languages:                  

Java /Swing, Visual Basic, CGI, JDBC, C, C++, C#, SQL, PL/SQL, PERL, HTML, XML, UML, Shell Scripts, TCL/TK, ColdFusion, Oracle, , COBOL, FORTRAN, Assembly

 Software Applications:              

MS Excel, MS Access, MS Word, MS PowerPoint, Oracle Forms, Citrix, TOAD, Mercury QC , Test Director, FOCUS                

Operating Systems:                   

MS Windows, X-Windows, LINUX, UNIX, DOS

Telecommunications:    

GSM, GPRS, TDMA, VOIP, IPTV, RAP, TAP3, MTB

 

Education:

Honors Bachelor of Science in Computing and Information Science

University of Guelph , Guelph, Ontario

¨       Specialty Courses: Programming Languages, Data Structure, Data Base Systems and Concepts, Information Organization and Retrieval, Analysis and Design of Computer Algorithms, Operating Systems, Software Systems Development and Integration, Software Engineering, Modern Compiler Constructions, Digital Systems, Human Computer Interaction and System Simulation

 

Microcomputers Business Application Diploma  

Academy of Learning , Guelph, Ontario

 

Honors Bachelors of Engineering (Mechanical)  

N.E.D University of Engineering & Technology

 

Achievements and Interests

¨       Managed all stages of development of UNIX-based software product (over 50,000 lines of code) which successfully passed internal and external quality tests.

¨       Teacher and Coordinator for more than 5 years in Community Laboratory and Coaching Classes

¨       Participated in fundraising for Partnership Walk

 

 

 

PARVEZ YUSUFJI

Summary:

Mr. Yusufji is a Senior Telecom Consultant with over 10 years of “hands-on” experience as a Program Manager, Architect Lead and Analyst.  He has worked for clients including Cricket Communications, AT&T, SBC, Sprint PCS and Southwestern Bell Corporation. Parvez’s has managed larger projects in billing, ordering and online systems in large and small providers. 

Parvez has performed all major project roles, including business requirements writing, technical documentation, detail design, project management, development, testing, implementation, and training.  Utilizing a clear, concise communication style, Parvez is able to guide projects at any level from strategic long-range planning, down to code modules.  With strong expertise in communication and management tools such as MS Project, Parvez is able to provide big picture analysis, as well as detailed requirements to all levels of technical expertise.

Relevant Experience:

As a Project Manager/Systems Analyst to Cricket Communications, Mr. Yusufji initially managed the conversion of the internal billing and customer care system.  He managed technical requirements, functional specifications, and project timelines and drove issue resolution. Parvez transitioned to management of internal projects including launching a new pre-paid product to reduce churn rates.  He provided technical analysis and feasibility of new internal projects and managed the creation of new environments which included over 20 different systems to allow Cricket to parallel path development efforts and increase product quality.

¨       Having acquired a strong working knowledge of many of Cricket’s internal systems, Parvez was assigned to investigate a revenue leakage issue in long distance and roaming minutes to their customers.  Parvez was able to determine there was not one issue but seven different issues.  He worked closely with the development team to provide not only project management of the clean up and recovery effort but the technical requirements as well.  His team’s efforts resulted in reducing Cricket’s exposure to free extra minutes by nearly two million dollars.

For SBC, Mr. Yusufji led two large projects.  These projects supported new efforts and enhancements to the Business Support Systems necessary to provide a new generation of services.

¨      Functioning as lead architect for an enterprise-wide project to impact customer retention.

¨      Provided project coordination across three regions.

¨      Provided detailed review of proposed solutions to ensure flexibility and forward viability of the solution.

¨       Mapped the implementation process to the capability matrix.

Prior to this engagement, Parvez provided program management, and functioned as the Enterprise Release Manager for a large development project spanning three years.

¨       Organized 180,000+ hour software development project that encompassed all SBC systems across three major regions (West, Midwest and Southwest).  Provided strong process management to bring best practices to a complex software re-engineering.  Coordinated releases across departments to show dependencies between projects and timelines.  Worked closely with architecture team lead to provide assistance and coordination between teams and systems.  Provided communication channel to business customer to provide layman language on technical solutions.  Reported status to senior executives.

During a one-year plus engagement at Sprint Wireless, Parvez served as the Architecture Lead for a new 3G solution.

¨    Created architecture diagram detailing all Sprint systems end-to-end, showing interface points, protocols, and timing.  Overlaid business interactions on architecture diagram to create full picture of Sprint systems that was utilized at all levels of the company from senior executives through development engineers.  Conducted training sessions on Sprint systems.  Resolved conflicts between departments on solution and design differences.  Provided strong organizational skills to develop project plans and timelines.  Performed analysis on different systems and sub-systems to determine if current implementations met project requirements.  Acted as a liaison between the Intelligent Gateway staff and other development staffs.

 Parvez also provided Project Management for a portion of this engagement:

¨      Sprint was within 6 months of launching their 3G network (known as PCS Vision).  Realizing that they had no comprehensive network or flow diagram, he worked with over 100 engineers across all departments to create a series of diagrams that became the foundation of all 3G discussion.  These diagrams allowed Sprint to launch 3G and accurately report the state of all systems prior to launch.

During a prior engagement of three years as a consultant at SBC, Mr. Yusufji performed in a variety of roles, including Analyst, Service Provider Team Lead, Architecture Team Lead, and Project Manager.

¨      He provided in-depth industry expertise in telecom billing for a Convergent Billing project in critical functions including data input, bill calculation, discounting, taxing, and journalization.  During periods where employees where not available, he served in a team lead capacity directing a mission-critical portion of the project.  Developed time and cost estimates for phased project implementation including high-level design and analysis.  Interfaced between Billing Services and IT to transform requirements documents into design specifications.  Taught rudimentary and comprehensive telecom classes.  Developed system flows.

–        A Southwestern Bell employee was promoted to Project Manager leaving his previous Team Lead role in a mission-critical area vacant.  No suitable employee was available for the position.  Although only on the project for one month, Parvez volunteered and received the position and was able to keep the Service Provider Management team on schedule.

–        The program was in danger of floundering due to an inconsistent architecture across the multiple technical teams.  Recognizing that strong technical leadership was necessary, Parvez lobbied senior management for the creation of an Architecture Team Lead Position.  He served as the first team lead to coordinate the efforts of the project.

Provided primary interface between marketing/sales/business requirements and engineering department in all aspects of telecommunications billing including, but not limited to, voice & data billing, taxing, invoice creation, final bill, customer management, revenue assurance, and bill period determination.  Provided primary customer contact.  Supervised installation of multi-million dollar software.  Implemented phased project plan for enhancements and modifications to core product.  Provided technical expertise in completing Requests for Proposal on Network Strategies software.  Attended trade shows as technical lead.  Assisted in creation and utilization of reports (utilized Crystal  reports and Microsoft SQL).

¨       Knowing that from day one, his projects would be large and complex and that he lacked the necessary industry background, Parvez started a regimented and intense training program on his own initiative.  In doing so, He was fully versed and handling major customers in less than two months, which exceeded expectations by four months and set them on schedule for client deliverables.

Professional Experience:

Alliance Telecom Solutions                                                       2/05 – Present

      Senior Consultant

Non-Telecom Project Management                                             2002 – 2005

DCR Inc.                                                                                        1999 – 2002

      Consultant

Meridian Technology Corporation                                               1996 – 1999

      Analyst

Education:

Bachelor of Science – Computer Science

            Washington University, St. Louis, MO

IF INTERESTED, CONTACT:  Richard McFarlane

mac@atswireless.com

847-782-1500, Ext. 12