Consultants listed below will be available for new project during the next 45 days, some may be available now.  Contact your Account Manager or the person listed below to discuss your consulting needs, or any consultant shown.

• Donna Medlin - Systems Analyst 
• Charles Lambert - PMP
• Erez Pitchon - Systems Analyst/Developer
• Angela Nelson - Project Manager
• Shane Shen - Technical Architect

DONNA MEDLIN

SUMMARY:

Ms. Medlin is an Systems Analyst with over 10 years of experience working with Amdocs billing applications in the telecommunication industry including Enabler and Ensemble.  Her experience includes providing Amdocs application expertise to clients including SBC/ATT, Sprint, Nextel, CenturyTel and US Cellular.  Donna’s background includes designing, developing, analyzing, implementing and testing the customer care and billing software. She has full lifecycle development experience utilizing Cobol, C++, Oracle, Java, UNIX, SQL, PL/SQL and C.

ACCOMPLISHMENTS:

As a Consultant to AT&T, Ms. Medlin was an Applications Architect for the AT&T Enabler SWAT Team.  She served as the IT subject matter expert and participated in all facets of software development including: joint application design and development sessions.  In addition, she advised the client on configuration management, release management and provided high-level estimates, user training, and member notification of product enhancements and business opportunities.

As a Consultant to Sprint and Nextel for two years, Ms. Medlin was a Senior Associate responsible for the analysis of testing the existing and customizations for the accounts receivable, general ledger, collections, and billing systems of Sprint and Nextel.  She managed the testing of the Accounts Receivable and Collections customizations process from inception through production and was responsible for the smooth working of the team including guiding and training both the on shore and off shore testing teams. 

As an Employee of Amdocs for 8 years, Ms. Medlin held the titles of Senior Analyst, Team Lead, and Senior Software Maintenance Engineer.  As Senior Technical Lead for the AMDOCS Accounts Receivable/Collections Team, She was responsible for the AR and collections systems of Sprint, Century Tell, and US Cellular software and the development of the customization requirements of the Ensemble Accounts Receivable and Collection processes.

PROFESSIONAL EXPERIENCE:

Alliance Telecom Solutions                                                                     Sept 2007 – Present

     Applications Architect for AT&T

Consultant/Sprint-Nextel                                                                    May 2005 – Sept 2007

    Senior Associate

Amdocs, Inc.                                                                                     Sept 1997 – May 2005

      Senior Technical Lead/Senior Analyst

EDUCATION:

B.S. Computer Information Systems

      Arkansas State University

B.S. Education

      Pennsylvania State University at Harrisburg

B.S. Physical Science/Math

      University of Nebraska at Kearney  

CHARLES LAMBERT

SUMMARY:

Mr. Lambert is a Senior Telecom Consultant with over 4 years specializing in Wireless Local Number Portability (WLNP).  His role included managing the architecture and implementation of WLNP for all of Sprint’s billing, provisioning and number management/inventory applications.  In addition to 4-years implementing and managing WLNP, Mr. Lambert also has extensive application development and infrastructure build-out experience in the telecommunications area for Sprint and Embarq.

ACCOMPLISHMENTS:

As a Senior Project Manager in the PMO office for Embarq, Mr. Lambert’s project included:

·        Wireless Network Element Back-Office Projects – These were several projects implemented to provide back-office management information system and network assurance support for new network elements deployed by Sprint’s wireless division.  These projects involved managing the delivery of code and testing from third party vendors, such as Agilent Technologies.

·        BBDLC (Broadband Digital Loop Carrier) – This project was a critical 16-month (25,000 hour) Embarq project. As a point of reference, a normal project on the Embarq account is 6-10 months in duration and 1,000 - 5,000 hours.  This BBDLC project was a major development effort (worth about 13 man years) that changed the entire footprint of the Central Office Dial Administration Reporting System (CODARS) application. It was a critical project for Embarq due to the implementation of a major functionality involved in selling a new fiber optic product.  Per Embarq, this implementation effected an operational/capital cost savings of 20-30 percent.

·        Wi-Fi Deployment – This project supported Embarq’s efforts to deploy community wide Wi-Fi services in several test markets.  This effort required enhancements to Embarq’s eCommerce website, network mapping application, and billing systems and included interfaces with an outside wi-fi service provider and credit card processing vendor.

·        eCommerce Device Purchases – This project supported Embarq’s efforts to allow on-line consumer purchases of wireless devices and accessories.  This effort required enhancements to Embarq’s eCommerce website, network mapping application, and billing systems.

·        Payment Center/Kiosk Implementation – In order to support Embarq’s new retail establishments, payment centers in the form of ATM-like kiosks were established to support receipt of customer payments.  This project provided the software to process those payments.  It required enhancements to the Embarq billing system, middleware/firewall management, and ACH and credit card vendor interfaces.  This also required physical hardware environment implementation in a new data center.

·        Sales Commission System – This project supported the separation of Embarq’s sales commission system from that of Sprint’s.  This required the copying of an existing application and data migration, as well as the establishment of many new interfaces to legacy sales and billing applications.  This also required physical hardware environment implementation in a new data center.

·        Employee Benefits Services Support – This project supported the separation of Embarq’s employee benefits back-office support systems from those of Sprints.  It included image and bar-code scanning hardware and document repository hardware and software implementation.

·        NG OSS Project – This project was a large-scale effort to replace Embarq’s legacy field engineering and work flow management systems with GE Smallworld/Logica.  The activities included project planning, work flow reviews, requirements gathering from the business and user community, including field engineers, dispatchers, etc., product demonstrations, etc.  I was asked to lead this effort due to my knowledge of network and GIS-type applications.  Project has been put on hold due to merger between Embarq and New Century Tel.

PROFESSIONAL EXPERIENCE:

Embarq (Contract)                                                                     Oct 2008 – Dec 2008

     PMO, Senior Project Manager

EDS/Black & Veatch Account (Contract)                                    Jun 2007 – Oct 2008

      PMO, Senior Project Manager

Embarq (Contract)                                                                       Jun 2005 – Jun 2007

      PMO, Senior Project Manager

Sprint (Contract)                                                                          Jan 2001 – Jun 2005

      PMO, Sr. Project Manager – Network Element Back Office Projects

      WLNP Operations Manager

      WLNP Project Management Office – Senior Project Manager

Pinnacle Performance Group                                                                     1999 – 2000

      Chief Operations Officer

Bott Radio Network                                                                                 1995 – 1999

      National Program Development Director

EDUCATION:

B.S., Finance and Management Information Systems (Dual majors)

      University of Rhode Island

Six Sigma Green Belt Program

      Villanova University

PMP

      Johnson County Community College

EREZ PITCHON

SUMMARY:

Mr. Pitchon is a Systems Analyst/Developer with over 9 years of experience working with Amdocs billing applications and PowerBuilder (10.5) in the telecommunication industry.  His experience includes providing Amdocs application expertise to clients including SBC/ATT, Sprint, Telus, CenturyTel , US Cellular, Rogers AT&T and Southwestern Bell .  His role includes designing, developing, analyzing, implementing and testing the customer care and billing software.  Erez has experience with the following Amdocs modules: CSM, Price Plan, Billing and A/R.  His full lifecycle development experience includes utilizing C++, Oracle, PowerBuilder (up to version 10.5), Tuxedo, UNIX, SQL, PL/SQL and C. 

RELATED “AMDOCS” ACCOMPLISHMENTS:

As a Consultant for Alliance Telecom Solutions, Mr. Pitchon has been contracted to SBC/ATT for the past 5 years to provide expert analysis and design for the design and configuration of a large billing system. His role included:

·         Providing the analysis of system impact to customer requirements.

·         Designing system interfaces, data flow diagrams and programming guidance in a Client/Server environment consisting of various systems interfaces, Tuxedo Middleware, and an Oracle back-end for a large billing product.

·         Migrating the application suite from PowerBuilder 9.0 to 10.5.

·         Analyzing, correcting, and managing all Unicode conversion issues.

·         Utilizing and maintaining Amdocs PowerBuilder Infra objects for multiple business projects.

·         Providing defect resolution for project related PowerBuilder and UNIX code issues.

·         Designing and building Tuxedo views and online views to be used by PowerBuilder code for performance enhancements.

·         Participating in all phases of development cycle including PowerBuilder and Unix services code.

·         Designing and coding new functionality for all ensemble PowerBuilder online applications including Price Plan, Reference tables, Operational, and CSM.

·         Utilizing PVCS and CVS for object versioning.  Represented the development group in migration from PVCS to CVS.

·        Became a PowerBuilder 11.5 beta tester for assessment of application suite migration issues.

·         Providing the coding and unit testing for an application development team in IT for the CSM project.

·         Reviewing detail designs, code and test results for both project work and production support activities.

·         Providing assistance in production support activities which may also include problem determination and impact analysis in addition to coding and testing duties.

·         Providing development in C and/or C++ and/or PowerBuilder.

As an Amdocs employee working in the development center, Erez completed CSM work for clients including Sprint, CenturyTel, US Cellular, Rogers AT&T, Southwestern Bell and Telus.  He spent 5 years working specifically on the CSM module and his overall responsibilities included:

·         Within the CSM module, performing the complete lifecycle including the analysis, design, implementation, testing and support of the Amdocs Ensemble suite of applications in a Client/Server, team-based environment.

·         Developing large projects consisting of PowerBuilder front-end, Tuxedo Middleware, and Oracle back-end for provider of CRM and billing products and services.

·         Combining his knowledge of PowerBuilder code on the front-end with solid UNIX and Oracle back-end skills to function in a cross-platform environment

·         Designing and coding CSM PowerBuilder code for all Ensemble set of online applications using PowerBuilder 6.5 and 8.0.

·         Providing on-going support and defect resolution for a myriad number of testing and production issues including but not limited to databases issues, environment issues, coding issues for C, PL/SQL and PowerBuilder code.

·         Successfully published numerous procedural documents and presentations on the topic of specialized programming, enabling existing and future employees to deal with complex tasks.

·         Providing onsite support and meetings to address functional specifications and drawing up of DFDs.

·         Producing impact assessments and programming folders to address new business requirements as well as change requests for existing billing system functionality.

·         Functioning in a central role in CSM, often communicating with several groups such as A/R, Billing, and Price Plan to coordinate requirements implementation.

·         Delegating tasks and rendering guidance to programming team to ensure programming meets specifications.

·         Developing Tuxedo services and maintaining proper functioning of tuxedo environment.  Troubleshooting often involved knowledge of how the FML buffer is used between the back-end and front-end, a vague area of knowledge for most developers.

Key Achievements:

·         Received a substantial promotion within the first five months of tenure in appreciation for outstanding contributions and skills brought to team.

·         Successfully published numerous procedural documents and presentations on the topic of specialized programming, enabling existing and future employees to deal with complex tasks.

·         Regularly commanded and compensated for achieving outstanding growth in skill and knowledge working at Amdocs.

PROFESSIONAL EXPERIENCE:

Alliance Telecom Solutions                                           2005 – Dec 2008

      Systems Analyst/Developer for SBC/ATT

Amdocs, Inc.                                                                      2000 – 2005

      Systems Analyst/Developer

Independent Consultant                                                       1998 –20000

Nova Research & Technology                                                        1998

      Programmer/Analyst

University Computing Services                                             1995 – 1998

      Programmer

      UNIX Consultant

TECHNICAL EXPERTISE:

EDUCATION:

Bachelor of Science in Computer Science

     University of Calgary – Calgary, AB

Angela Nelson

SUMMARY:

Angela Nelson has led project and technology teams to success on over 40 solutions which drove customer satisfaction, decreased cost and improved sales efforts.  This experience includes working with Call Centers designing applications, most recently the design and implementation of a CRM for 17 Call Centers throughout the United States and Canada.  In her ten years working with call centers, she had the opportunity to become very familiar with the importance of a CRM in decreasing call handle time, improving quality customer service, and providing valuable call statistics to management.

RELATED ACCOMPLISHMENTS:

Alliance Telecom Solutions - Cricket Communications

Project Manager / IT Business Analyst

As Project Manager for their Real-Time Reporting Project, Angela managed the implementation of a new reporting system for CRM and CSP.  

·         Led implementation of Business Objects for Real Time Reporting

·        Analyzed Current Reporting environment and facilitated requirements gathering with IT and Business Teams

·         Coordinated QA Automation for CRM Regression Testing

·         Managed and executed testing for CRM and CSP Real Time Reporting

·        Worked with IT Project Managers to manage the development of system requirements for the in-house CRM tool functionality expansion.  This expansion included identifying functionality currently not available in the tool.  This will enable the call center to manage customers through a single interface after a concurrent billing system conversion.

StarTek, Inc.

Director of Customer Solutions

StarTek is a Business Process Outsourcer whose main function is Customer Care, including support for wireless telecommunication companies like Cricket, Cingular, AT&T, T-mobile and Qwest.  This included creating of business requirements and recommendations for tool improvements to increase quality and decrease call time within the call centers.  Projects included development and implementation of a CRM solution, WLNP solutions and a Data Warehouse. 

UNIPAC (Now Nelnet)

Program/Project Manager

Nelnet is the third largest Student Loan Servicing provider in the U.S.   They provide end to end services (origination through collection of student loans) to their customers, as well as service loans owned by the Nelnet group.  At UNIPAC in 1999, she served as both Business Analyst and Project Manager in the design and implementation of a CRM solution for both the Loan Servicing and Call Center divisions of the corporation. While working at Nelnet, she had the opportunity to create many requirements documents for tool implementation, as well as worked on the Reengineering Team to evaluate and implement process improvements throughout the company.  These improvements resulted in corporate savings of over two million dollars. 

·        Project Manager for technology-related projects include telecom/computer telephony solutions, a CRM solution, loan servicing systems, Y2K and internet products for customers.

·         Managed project budgets of up to 3 million dollars.

·         Designed, and ultimately became the Program Manager, for a new service offering to support loans not funded by the government.  

eDeploy

Sr. Project Manager

e-Deploy.com was a technology based company, who received funding from Cisco Solutions, Inc. and was focused on a web based Deployment Management Application.

Angela was responsible for the implementation of eDeploy for customers such as Cisco, iBasis, AT&T Broadband and NCR in both ASP and Enterprise environments.  She performed ROI, risk assessments and served as a Sales Engineer, for the product

Lead training and user groups for Project Managers around the world.  

PROFESSIONAL EXPERIENCE:

MySpace.com                                                     4/2007 - 8/2007

Senior Project Consultant  

National Cinemedia                                             11/2006 - 04/2007

Senior Project Manager

Alliance Telecom Solutions                                    5/2006 - 11/2006

Project Manager / IT Business Analyst

StarTek, Inc.                                                       2001 - 12/2005

Director of Customer Solutions

eDeploy                                                              2000 - 2001

Sr. Project Manager

UNIPAC (Now Nelnet)                                      1988 - 2000

Program/Project Manager-Various Positions

TECHNICAL EXPERTISE:  

·         Microsoft Internet Business (MSIB) using Commerce Server, Content Management Server and Biztalk 2004 for CRM services

·         Aspect Datamart for normalization of Aspect and Avaya switch data

·         NET Framework (C#, ASP)

·         BizTalk 2000 and 2004

·         K2

·         Sharepoint Portal

·         SAP (Finance and Supply Chain Management Modules)

·         J2EE, Java, Cold Fusion, Java, Cobol, etc.

·         SQL Server

·         Oracle

·         Brio/Hyperion Reporting Tools

·         Microsoft Analysis Services

SHANE SHEN

Summary:

Mr. Shen is currently a Technical Architect currently supporting customer care and billing applications.  His major responsibilities include assisting the creation of business requirements, converting business requirements to technical requirements by identifying functional or non-functional impacts on areas such as application, testing, security, performance and operational impacts.  He also provides level of effort estimates during requirement, design and development phases.  He creates design documents including Impact assessment; high level designs (HLD), high level estimates (HLE), interface agreements (IA) and programming detailed design documents, and participates in root cause analysis to resolve complex production issues.

Prior to joining Alliance , Mr. Shen was a Senior Software Engineer/Developer with over three years of experience working for Amdocs.  His role included designing, developing, implementing and testing the customer care and billing software.  He has experience developing in the following modules:  CSM, Billing, Number Management and Message Processing System (MPS). 

His expertise includes developing with C, C++, Oracle, JAVA, COBOL, UNIX, Weblogic and Tuxedo.   

Related Billing Accomplishments:

¨       AT&T Light Speed projects – AT&T billing system has been enhanced to handle various new Light Speed products such as RG (Residential Gateway), STB (Set Top Box), IPTV, VoIP (Voice over IP) and HSIA (high speed internet).   Acted as a solution lead technical architect for the following projects:

–        The introduction of their VoIP product in 2006

–        Release 4 – Support the billing process of HD (High Definition) and SD (Standard Definition) streams, and stackable price plan promotion, 2006

Acted as a CSM technical architect for the following projects:

–        Light Speed Release 5 Billing CASS – Added a new address format, CASS address, 2007

–        Also in Release 5 – Supported DMA (Designated Market Area) pricing and CSI (Customer Self Install) installation, 2007

–        Light Speed FYI Messages – Displayed all kind of For Your Information messages on paper bills and online bills, 2007

–        Light Speed Release 7 Conversion – Upgraded billing system from Release 6 to Release 7, 2008

¨       CommTax Upgrade – Work as CSM technical architect to Enhance AT&T Long Distance Billing System to support the CommTax 4.0 L Series version the Vertex GeoCoder Advantage version 2.0 in 2008. The new CommTax versions will support 10 more tax buckets, 2 new tax authorities and district level geocodes.

¨      Bell South Migration Core Billing Phase 3 – Worked as the Solution Lead Architect to lead and coordinate the design team in 2008. Over 8 million Bell South Long Distance customers were converted to AT&T (was SBC) Long Distance Billing platform, where a new market “BLS” was created adding totally 7 markets. In this project, AT&T Telegence CSM Online was updated to integrate Bell South customer management functionalities.

¨       Big “0” CSM defect – Help the team to reduce the total daily open defect from dozens to 0 in a six month period.  The team had not been at this level of quality since Ensemble was initially installed for Long Distance many years ago.

Related "Amdocs" Accomplishments:

¨       RCC CSM Development – Designed, implemented various tasks including Usage Queries, adding Pager, Customer Retention Scoring batch job, etc., using C/C++, SQL, Java, Pro*C, Shell Scripts in HP Unix environment.  In Usage Queries, we set up a connection between TUXEDO and Weblogic using WTC (Weblogic Tuxedo Connector).

¨       Qwest RBMS 5.O Upgrade – Upgraded Qwest RBMS (Rule Base Management System) from version 3.2 to version 5.0, using C/C++, SQL, Shell Scripts in HP UNIX and Mainframe environments.  RBMS is GUI interface software to be used to define business rules in Amdocs Acquisition & Formatting (A&F). A&F is a Phone Call Detail Records (CDRs) processing system.

¨       Sprint Production Support – Traveled to Sprint (in Kansas City ) to help resolving production issues on WNP (Wireless Number Portability) system, basically finding and fixing bugs.  WNP enables wireless phone users to switch carriers without changing their phone numbers.

¨       Telus CIBER X2 Mapping – Upgraded an Outcollect CIBER (Cellular Intercarrier Billing Exchange Record) system to a CIBER X2 system so that the new system can handle both CIBER and CIBER X2 formats of call usage records, using C/C++, SQL, COBOL and shell scripts.  CIBER is a standardized method to exchange phone call records between telephone carriers regarding inter-carrier roaming.

¨       Mass Price Plan Change Requests – Designed and developed a Unix Tuxedo server and a batch job that can handle massive Price Plan change requests in a Customer Service Management (CSM) system.  The server contains several services that deal with adding, changing and removing multiple Price Plans or Features for hundreds of telephone subscribers at one time.  A client can call it either from Java side or from Windows side.

¨       Outcollect Call TAP Processes and Reports – Developed and Integrated TAP (Transfer Account Protocol) Create, Append, Clean, and Undo processes to handle Outcollect Call Detail Records (CDRs), using shell scripts, COBOL, C++/C and SQL. Used FOCUS and SyncSort to generate summary, errors, details and check reports.  TAP is a standardized method to exchange call records between telephone carriers regarding international roaming.

¨       Telus IDEN Integration – Integrated IDEN (Integrated Digital Enhanced Network) functionality into TELUS Customer Service Management (CSM) and Number Management (NM) systems, using C++, Java and SQL, focusing on Subscriber, Fleet and Talk Group relationship in Dispatch Management. IDEN is an integrated mobile telephony and two-way radio technology developed by Motorola.

¨       Telus HP to Sun Migration – Worked on transferring TELUS Customer Service Management (CSM) system from the HP platform to the SUN platform, using C/C++, Java and SQL.  Involved in massive bugs fixing and system testing on Unix Tuxedo servers.

¨       Security Maintenance Process – Developed a security maintenance process that receives as input a flat file and creates triggers for each table included in the input file, for US Cellular Co., using C++/C and SQL.  An input file would be generated and can be run against the database through SQLPLUS to install the triggers.  A security maintenance table can be used to store the information created by the triggers to monitor which tables are modified by which users.

Professional Experience:

Alliance Telecom Solutions, Inc.                                                               3/05 – Present

      Technical Architect – AT&T Projects

Kelly Mitchell Inc.                                                                                     11/04 – 03/05

      Software Developer

Amdocs Inc.                                                                                               02/01 – 11/04

      Sr. Software Engineer

Southern Illinois University, Edwardsville, IL                                               08/00 – 01/01

      Web Master, Computer Science Department                                                           

Southern Illinois University, Edwardsville, IL                                               08/98 – 08/00

      Teaching Assistant, Civil Engineering Dept. 

Technical Expertise:

Languages: C++/C, PL/SQL, Pro*C, Java, COBOL, VB, ASP, JSP, HTML, VB/Java Script

Databases:  Oracle, TimesTen, MS SQL Server, Access

Computer Technologies: Relational Design and Normalization, COM, OO, DBA

Operating Systems:    HP UNIX, SUN Solaris, Mainframe, Windows, DOS

Other Software/Tools:  Tuxedo, Focus, Java SDK, SyncSort, Test Director, Toad, Adobe PhotoShop, AutoCAD, 3DS

Research Interests:      Relational Database, Algorithm, Network Simulations

Education:

MS, Computing Information Systems

            Southern Illinois University, Edwardsville, IL

MS, Civil Engineering

Southern  Illinois University, Edwardsville, IL       

BS, Civil Engineering

            North China University of Technology, Beijing, P. R. China