|
Consultants
listed below will be available for new project during the
next 45 days, some may be available now. Contact your Account Manager or the person listed below to
discuss your consulting needs, or any consultant shown.
KATHYRN
GRAHAM
SUMMARY:
Ms.
Graham is a Senior Project/Program Manager with a
technical background and over 15 years experience working
with corporate clients to drive key initiatives. She
has extensive experience in strategic systems planning,
business analysis and quality assurance combined with
project management expertise to offer companies the strong
leadership and effective management required to deliver
well received projects on time, on budge
Ms. Graham’s roles have included Program Manager,
Project Manager, Enterprise Architect, Business Analyst
and Process Engineer.
Her industry experience includes telecom (Cricket
Communications, Pacific Bell and McCaw Cellular), retail,
insurance, utilities, pharmaceuticals, manufacturing,
technology and government. She is an excellent
communicator, meeting facilitator, methodologist, risk
mitigator and problem solver.
RELATED ACCOMPLISHMENTS:
Ms.
Graham is a Senior Project manager that manages multiple
cross functional business critical projects in the
Business PMO. Her role includes:
CSG
is a prominent software and billing Services Company for
Cable, HSD, Telephony and Wireless Providers.
Valerie co-directed a 21 member CCS/ACP Billing
Application COBOL mainframe development group.
·
Oversight and accountability for the entire project from concept to
implementation, including developing the Business Case,
managing the budget, responsibility for gate reviews and
related documentation, Sox controls and the UAT Process.
·
As acting
BPMO PM - delivered three Oracle Projects in 2008:
License Tracking, iExpense and Oracle Compensation
Workbench.
·
Under
the EPMO in 2009 - PM for Cash automation, Real Time APL
and iRecruitment/applicant Tracking System (ATS).
·
Introduced
PMO best practices for RFPs and Vendor Management.
·
Established
Coach/Trainer and Communications role for newly
implemented Enterprise Program Management Office.
TELECOM
PROJECTS:
As
a Consultant to Pacific Bell, Ms. Graham was hired to work
on several projects. These projects included:
Invoice
Derived Billing System
·
Developing Billing system from Business Area Analysis through Construction
Phase of Information Engineering methodology.
·
Responsible
for optimal use of ADW CASE Tool and data/process model
reconciliation.
Project
Management - Sales and Marketing System
·
Led technical
team of data modelers and process modelers to produce
requirements, logical data base design and process
specifications for re-engineering sales and marketing
system.
·
Created
Information Systems Plan. Responsible for Business
Area analysis activities and deliverables.
CASE
Implementation Plan
·
Developed and
presented CASE Implementation Plan.
·
Provided
Business Case for introducing Information Engineering
methodology and purchasing automated development tools.
As
a Consultant to McCaw Cellular, Ms. Graham's role was as
follows:
Project
Management - Billing System
·
Managed and
led Requirements and Functional Design phases of Cellular
billing system project. Facilitated multiple JAD
work sessions to define Billing System. Wrote
Requirements Document and created Functional Design for
system conversion.
PROFESSIONAL
EXPERIENCE:
Alliance
Telecom Solutions
05/08 – Present
Senior Project Manager
Pfizer Global Research & Development
09/06 – 03/08
Project & Program Manager
City
of New York
02/06 – 05/06
Business Analyst/Project Manager
MetLife
06/05 – 02/06
Project Manager (PMO)
GAP,
Inc.
02/03 – 06/05
Project Manager
Levi
Strauss & Co.
07/02 –
01/03
Project Manager
Strategic
Systems
01/02 – 02/02
Project Support Office Development/QA
GAP,
Inc.
06/00 – 04/01
Project Manager
Exetech
06/01 – 11/01 & 03/98
– 05/00
Consultant
Nike,
Inc.
02/97 – 01/98
Program Manager
SAIF
Corporation
12/95 – 12/96
Consultant – IS Restructuring/Architecture/Dev.
CommonWealth
Edison
11/93 – 11/95
Project Manager
Prior
Telecom Experience:
- Pacific
Bell
1991 – 1992
- McCaw Cellular
Communications
04/90 – 08/90
EDUCATION:
Ph.D.,
Doctorate of Philosophy Degree in Psychology
Professional School of Psychological Studies
M.S.,
Counselor Education
San Diego State University
B.S.,
Computer Information Science
Coleman College
B.A.,
Psychology
San Diego State University
Project
Management, Executive Coaching & Technology Leadership
Courses (including PMI training)
PROFESSIONAL
MEMBERSHIPS:
Project
Management Institute (PMI)
VALERIE
RYAN
SUMMARY:
Valerie
Ryan is a dynamic IT development/ project manager with
more than 20 years of experience of increasing efficiency,
optimizing systems, and decreasing costs. She
has demonstrated expertise in project management,
strategic planning, design/analysis, and systems
implementation / conversions. She
has leveraged software development and management skills
to develop innovative solutions, motivate teams to
facilitate implementations, and cultivate productive
business relationships. Expertise
and experience includes the following:
·
Telecom, Mediation, and Billing
·
Software Development
·
Requirements Analysis
·
Project Management (PMP)
·
Team Leadership & Development
·
Strategic Planning
·
Enterprise Resource Planning (ERP)
·
Budgeting / Forecasting, Cost
Control, Resource Allocation
·
RFP
Evaluation, Vendor Relations
·
Cross-Functional Collaboration
RELATED
TELECOM ACCOMPLISHMENTS:
CSG
Systems, Inc.
Software
Development Manager
CSG
is a prominent software and billing Services Company for
Cable, HSD, Telephony and Wireless Providers.
Valerie co-directed a 21 member CCS/ACP Billing
Application COBOL mainframe development group.
The
CCS/ACP application’s core language is COBOL for the
batch processing and Assembler for the online processing.
It was written and is completely maintained using
in-house developers. Valerie
was responsible for project operations and managed
specific initiatives for the CCS application using SDLC
and AGILE methodologies.
She developed strategies to optimize project
performance, including scheduling / assignments, alignment
with Microsoft Project, and human resource allocation.
Examples of her related experience include the
following:
Consultant for Sprint NIS
Project
Development Manager / Senior Business Analyst
Sprint
is a leading provider of technology and telecommunications
solutions and services.
Valerie was brought in as a consultant to add Local
Resale functionality within the Sprint Long Distance
billing system. She
analyzed requirements and designed a local resale billing
system in cooperation with Sprint Product Management and
Marketing. She
consulted to come up with a solution that would automate
all or most of Product Management’s manual processes to
add a city as a Sprint Local Resale location.
She worked with Sprint Local to interface into
their system to resolve existing operational issues.
U
S West
Team
Lead / COBOL Developer
Leading
telecommunications services company.
Programmer/Analyst using COBOL II, DB2, Informix,
FileAid, and other Mainframe tools.
As
part of a development partnership with Amdocs to create
the MAF system beginning in late 1992, Valerie was a major
player of a small team to reverse engineer existing
mediation COBOL programs into business rules and write
them in an Informix RBMS.
The business rules were used to generate the
‘C’ code mediation program.
U S West was the beta site (called PP2) for the MAF
system for over three years ensuring that it was a viable
software product that could be marketed to other
telecommunication entities.
Sprint
PCS / Sprint
Nextel
Supervisor
Global
wireless, internet, and telephone services company with
54M customers. Managed
projects and operations using Amdocs’ MAF software
product that processes switch data in near real-time on a
UNIX platform, including a 25 member team consisting of
direct reports and consultants.
Ensured
alignment with the standardized Enterprise Development
Process. Allocated
project resources and prepared vendor budgets, did the
forecasting and time/cost estimates for 3 UNIX development
teams. Supervised
vendor relationship (Amdocs), including oversight of base
code updates, invoice and project estimate review, wrote
and submitted RFP’s and evaluated vendor responses and
handled price negotiation. Mentored and evaluated team
members.
MFS
/ MCI-Worldcom
Project
Manager / Senior Business Analyst
Leading telecommunications services company.
She was hired to manage vendor selection of a new
billing system to be brought in-house.
Vendor was selected (Kenan) and steps were taken to
move forward with the vendor.
When WorldCom purchased MFS, Valerie was
re-directed to design Local billing system and use
existing resources in three different cities.
She trained UNIX programmers on analyzing and
processing AMA and EMI data to facilitate understanding of
how to populate individual fields for the creation of
downstream files. She was the go-to person in all of
WorldCom on processing of local AMA data in 1997 and 1998.
PROFESSIONAL
EXPERIENCE:
Alliance
Telecom Solutions
2009 – Present
Senior Consultant
CSG Systems, Inc., Omaha, NE
2004 – 2008
Software Development Manager
Sprint
PCS / Sprint Nextel, Overland Park, KS
2002 – 2004
Supervisor
Sprint
NIS, Overland Park, KS
1998 – 2001
Consultant Project Development Manager / Senior
Business Analyst
MFS
/ MCI-Worldcom, Omaha, NE
1996 – 1998
Project Manager / Senior Business Analyst
U
S West, Omaha, NE
1984 – 1996
Team Lead / COBOL Developer
First
National Bank of Omaha, Omaha, NE
1983 – 1984
COBOL Developer
TECHNICAL
EXPERTISE:
·
COBOL
/ COBOL II, CCS (CSG Application), MAF (AMDOCS Application)
·
MS Project 2003, Microsoft (Outlook,
Access, and Office), Crystal Reports
EDUCATION:
Associate
of Science in Computer Science
Institute of Computer Science, Omaha, Nebraska
Certifications
/ Additional Development
·
Certified Project Management
Professional, Project Management Institute (member since
2003)
·
Certificate of Project Management,
Nebraska Business Development Center
·
Certificate of Microsoft Office
Software, Nebraska Business Development Center
· 'Crucial
Conversations’ management training, VitalSmarts
·
Skillsoft e-learning
MELISSA
SIDWELL-MURRAY
SUMMARY:
Melissa
is a Senior Project Manager with over 10 years of
“hands-on” experience successfully completing projects
for clients including Level 3 Communications, VeriSign,
Corporate Express, Qwest Communications and MCI WorldCom.
RELATED
TELECOM ACCOMPLISHMENTS:
Level
3 Communications LLC
Job
Title: Senior Project Manager – Finance Business
Project Management Office
·
Work as a project manager to develop and deploy projects inclusive of end
to end process solutions for new product deployments and
business operations within PM framework to improve the
customer experience.
·
Work closely
with product development, managers, IT, and support team
members to understand specific project requirements,
processes, and software product changes.
·
Develop and maintain project plans incorporating
project variables for cross organizational teams.
·
Responsible
for driving and identifying project requirements and
project scope in conjunction with business strategies,
voice of the customer, internal sales and product teams.
·
Manage
project time frames, project quality, and resource cycle
time required to successfully implement project, including
business case and budget management.
·
Establish
scheduling and define effective workflow, establish best
practice processes and implement process improvement
initiatives to improve the customer experience. Analyze
process risks and inefficiencies.
·
Takes
initiative and provides leadership to team members in
problem solving and solution development.
·
Assess and
monitor project issues and risks; develop appropriate
mitigation plans; work to resolution with the appropriate
team(s).
·
Effectively
communicates project status to clients, project team and
all levels of management.
·
Performs
re-forecasts of project variables as necessary throughout
project.
·
Prepare
weekly and monthly status report on all project activities
and issues.
VeriSign
Inc.
Job
Title: Software
Development Project Manager II – Information Technology
·
Worked as a
Sr. Project Manager on strategic and tactical projects in
both single and multi-product computer environments with
an emphasis on software development and customer
implementation projects of wireless rating system.
·
Developed and
maintained single or multiple project plans, incorporating
project variables for cross organizational teams, outside
vendors, and external customers.
·
Information
liaison to customers, providing up to the minute project
status and project information.
·
Responsible
for driving and identifying project requirements and
project scope in conjunction with internal sales and
product teams.
·
Manage
project time frames, project quality, and resource cycle
time required to successfully implement project, including
business case and budget management.
·
Set
expectations concerning deliverability, performance,
maintenance, design and costs with customers.
·
Establish
scheduling and define effective workflow, establish best
practice processes and implement process improvement
initiatives. Analyze process risks and inefficiencies.
·
Act as a
primary liaison between all cross organizational
departments on project team including development and QA
teams (onshore and offshore), SS7, Networking, and
Technical Support.
·
Takes
initiative and provides leadership to team members in
problem solving and solution development.
·
Effectively
communicates project status to clients, team and all
levels of management.
·
Perform
re-forecasts of project variables as necessary throughout
project.
·
Prepare
weekly and monthly status report on all project activities
and issues.
·
Serve as a
senior-level billable consultant, pre-sales support and
post-sales support specialist when needed.
·
50% Travel
both domestic and internationally to work directly with
clients on maximum project efficiency.
Corporate
Express Inc.
Job
Title: Telecommunications
Implementations Project Manager –
Information
Services
·
Gather
requirements and manage design specifications execution
for internal small medium and large voice and data
equipment replacements including IP Telephony/VOIP for
quoting and budgetary purposes.
·
Project
Manage all phases of implementations of small, medium, and
large internal voice and data replacement projects (IP
Telephony/VOIP), including: cable requirements, equipment
ordering, telecom services ordering and install,
configuration, in house testing, shipping, onsite install,
on site testing, maintenance, and budget tracking.
·
Work with
internal customers to ensure requirements, specifications,
development, and deployment is executed to the client’s
terms.
·
Task, plan,
and monitor vendors to insure quoting, delivery, install,
testing, and turn up are executed successfully.
·
Create and
maintain weekly status sheets communicated to installation
team and upper management
·
Create and
maintain detailed project plans with task allocation and
completion.
·
Completed
special telecom related project including: creation of new
state of the art customer care center, migration of
existing customer care centers in the field to new center,
integration of newly acquired businesses on to our
internal network and internal applications.
·
Completed
project management implementations of new CSR, ACD, and
IVR technologies in new and existing call centers.
·
Place move,
add, change and disconnect orders directly with LD, LEC,
and CLEC data and voice providers across the country.
·
Travel to
sites nationwide 50-60% of time.
Qwest
Telecommunications
Job
Title: Lead
Process Analyst – Business Markets Sales Operations
·
Led business
process re-engineering and improvement initiatives across
sales channels and tracked process development metrics.
·
Created Sales
Operations process handbooks for multiple channel use and
new process implementation.
·
Gather
requirements, design, plan, and track multiple data, voice
product, and system development release projects in the
operations arena for the Business Markets Direct Sales
Channel (BMG)
·
Project
manage (schedule and control) operations team
functionality through project launch including, vendors,
marketing, information technology, provisioning, network
operations, systems support, order management, maintenance
and repair, customer care, & customer interfacing
·
Work with
internal customers to ensure requirements, specifications,
development, and deployment was executed to the client’s
specifications.
·
Plan, execute
and track all phases of the data/voice product system and
process testing through lifecycle of the project.
·
Interact
daily with upper management to ensure status communication
on all aspects of the project
·
Maintain risk
worksheets, traceability matrixes, and change control
requests
·
Adept
understanding of the telecommunications industry including
voice and data premise equipment vendors, products, and
services.
Job
Title: Software Development Project Manager –
Information Technology
·
Plan and
tracked multi software releases for team of 26 contractors
and employees
·
Planned and
tracked project budget and level of effort estimates for
team on weekly, monthly, quarterly, and annual basis
·
Plan and
mange release of specific system test activities
·
Develop
templates, process documentations, and system
specifications.
·
Interact
daily with upper management to ensure status
communication.
·
Create and
maintain yearly, monthly, and weekly resource leveling and
task allocation
·
Maintain risk
worksheets, traceability matrixes, and change control
requests
MCI
WorldCom
Job
Title:
Project Manager – Customer Liaison
·
Responsible
for planning and tracking of new functionality and
maintenance projects for Intranet sites.
·
Worked
directly with customers to ensure requirements,
development, and deployment were executed to the
client’s specifications.
·
Completed
tracking worksheet weekly to relay status to all upper
management
·
Managed
special projects for individual customers
Job
Title:
Technical Training Lead
·
Created and
Documented training manuals for companywide systems
·
Planned and
tracked the roll-out of new systems company wide
·
Traveled 75%
of time training systems to nationally based customer Care
Centers
·
Created and
maintained “help desk” post implementation of new
systems
·
Mentored new
trainers for similar system rollouts
PROFESSIONAL
EXPERIENCE:
Level
3 Communications
08/08 – Present
Senior
Project Manager- Finance PMO
VeriSign
03/07 –08/08
Software Development Project Manager II
–
Information Technology
Corporate
Express
12/05 –03/07
Telecommunications Implementations Project Manager
– Information Services
Qwest
Telecommunications
04/00 – 12/05
Lead Process Analyst
–
Business Markets Sales Operations
MCI
WorldCom
10/95 –03/00
Project Manager – Customer Liaison
Technical Training Lead
EDUCATION
/ CERTIFICATIONS:
B.A.
Sociology
University of Colorado Boulder
Certificate
of Project Management
Center for Project Management
PMI
Certificate of Project Management
University of Denver
Masters
of Applied Science in Technology Management
University of Denver
Kaizen
Leader Certification
L3/BMGI
LAWRENCE
CHESTNUT
SUMMARY:
Mr.
Lawrence Chestnut is one of Alliance’s
Solutions Architect. This
role requires a broad background in telecom functions and
broad project experience.
Lawrence has particular depth within Customer Care
and Billing. He
has expertise with requirements gathering and
implementation of CRM systems within telecoms, cable and
satellite industries. He
has translate stakeholder’s CRM and ERP business
requirements; including working with company stakeholders
to identify functional business requirements.
He has successfully consulted as a Project Manager
and Business Analyst directing the design, development,
migration, and implementation of GSM and UMTS/ (3G)
telecom enterprise applications.
Applications implemented included: Billing (BSCS,
Arbor, Geneva, and Protek), CRM, (Oracle Sales and Order
Management and Siebel), Trouble Ticketing (Remedy and
Vantive), Change Management, Project Management (MS
Projects) and ERP (Oracle 11i to include Oracle General
Ledger, Oracle Assets, Oracle Order Entry and Oracle Sales
Analysis and SAP). This
work includes work as an efficiency expert aligning
corporate resources to maximize desired performance and
results. He
has the proven ability to define company and vendor change
management systems, providing clear communication of the
strategic and technical direction to the line managers,
workforce, vendors, and customers. Additional experience
includes the following:
RELATED
TELECOM ACCOMPLISHMENTS:
Dutchtone
Billing
Design and Development Manager
Served
as Project Manager for Billing (Pre-launch), Customer Care
Project Manager (post-launch - 3 months) and Design and
Development Manager responsible for all in-house and
out-sourced design and development of Dutchtone's twelve
applications (including Vantive 8, CTI, BSCS 5.3, DOC1,
Oracle Financials and SAP), and tariff creation for UMTS/3G
products and services. Vendor management included weekly
project plan review and risk assessment meetings.
IraQna
(Orascom Telecom Holding
Senior
Programme Manager – Programme Management Office
He was responsible for ensuring best practice and increase efficiency
across all functional areas. Review sales logistics
cross-functional processes to insure timely delivery of
all products and telecommunication services to various
sales channels.
Sema/LHS
South Africa & Kenya
Kencell
Communications, Kenya & Vista Telecom, Botswana
Senior
Consultant, Business Analyst
Evaluated
three GSM billing systems (SemaVision, Sema BSCS 6.0,
Protek, Acatel/ BSCS).
Prepared GAP analysis for Sema BSCS 6.0 and Protek.
Evaluated and recommended all third party
applications that interfaced with the billing system such
as Oracle Financials, SAP, Vantive, Remedy, and related
CTI/CRM software.
Cable
and Wireless
Billing
Analyst
Using
C&W stakeholder input, documented business methods and
procedures including: creating new accounts, changing
account information, collections, closing accounts,
working with products and product packages etc.
Aerial Communications,
Business
Analyst - Rating and Billing Consultant
He
conducted production support analysis of rate plan and
bill validation using SQL Navigator and other table
manipulation tools.
Iridium
Africa Gateway Corporation
Customer
Care Manager
Managed
the implementation of BSCS billing system for Iridium
Africa. Worked
on GAP analysis team for Iridium Africa to insure
usability of billing system for African markets with
limited or developing telecom infrastructure.
Pacific
Bell Mobile Services
Production
Support Manager
Provided production support for 1200 customer care
advisors (CCAs) who used Customer Care and Billing Systems
(CCBS). Supported Oracle Financials for ERP, Vantive
(trouble ticketing), and CTI. Specific responsibilities
included standardizing and preparing documentation,
developing and managing action items of 30 man production
support team located throughout the states of Nevada and
California.
LHS
Communications Systems
Project
Manager
Established
project management global standards for
Project Management within the company, and acted as
the primary interface with Pacific Bell Mobil Services.
EDUCATION:
Master
of Arts in International Business
Schiller
International University, Paris, France
Bachelor
of Arts in International Relations & Business
University of South Florida, Tampa, Florida
JIANHE
LIAO
SUMMARY:
Mr.
Liao is a Solutions Architect with over 8 years of
experience working with clients in helping them identify
business processes in their companies for improvement or
re-engineering. He defines the new processes,
creates integration and implements frameworks.
Mr.
Liao has led BPM (Business
Process Management)/EAI projects for Level 3 Communications
and Verizon Wireless’ Billing, OSS Provisioning and
Fulfillment systems. He has also created the Telecom
solution framework for Savvion Inc. and Oracle BEA. Mr.
Liao was an Architect for Vitria Technologies for four
years where he led many enterprise projects for telecom
clients including AT&T Wireless, Bell Canada and Tyco.
His expertise includes OSS, Billing, Provisioning,
Number Management and Fulfillment systems in the Telecom
industry. His
background also includes:
RELATED
TELECOM ACCOMPLISHMENTS:
As
a Lead Architect contracted to Level 3 Communications,
Mr. Liao is currently completing his project of designing
and implementing the Unity BPMS/EAI effort for Level 3
Communications. Since Level 3 has acquired several companies in last a few
years, the enterprise Unity project uses Tibco ESB and
Savvion BPM Engine to integrate the systems and
re-engineer the business processes among the companies.
His role includes:
.
·
Establishing the Center-of-Excellence across
divisions and department within Level 3.
·
Leading the effort to identify the changes for
business processes, application systems and data models as
the result of business merge; Defining the new processes,
integration interfaces and data models. Therefore,
designing the integration framework.
·
Promoting the SOA governance within Level 3.
Designing the high level architecture using SOA approach.
Breaking the design into modules and leading the
implementation effort onsite and offshore.
·
Creating the Spring Framework and DAO layer within
J2EE framework to increase the scalability of the new
processes.
·
Integrating Oracle Identify/Access Manager and
LDAP (ActiveDirectory) for central authentication and
single-sign on among the merged applications.
·
Integrating
POS
, Siebel, Remedy, billing, provision and fulfillment
systems using Tibco ESB.
·
Creating benchmark footprints into data store and
generate BAM dashboards and reports for Level 3’s
Six-Sigma measurement.
·
Assisting the testing team creating the test cases
from the later stage of requirement phase. Helping
developers and testing team validating the testing results.
As
an Architect for Verizon Business, Mr. Liao led the
Contract Approval, Renewal and Expiring BPM
projects. This system is used to manage the
life-cycle of service contracts initiated by field sales
person. His role included:
.
·
Leading the effort to define new business process
and the impacts/changes of the current business process
for the new
POS
system. Then, identifying the impact application systems
and data models.
·
Leading the Contract projects Phase I and II.
Implementing BPM Workflow using ALBPM 5.7. Implementing
the UI using Workshop and JSP.
·
Integrating the PMO, number management and billing
systems.
·
Incorporating ALBPM UI into Verizon’s overall UI
(JSF implementation) as portalet using ALBPM JSR-168.
·
Creating benchmark footprints into data store/mart
and generating BAM reports for measurements.
·
Assisting the test team creating test cases.
Helping developers and testers validating the testing
results.
·
Mentoring both onshore (Atlanta office) and
offshore (Argentina development team).
·
Technologies: SOA,
BPMN, BPEL, Scrum, Oracle BPM (BEA AquaLogic) Suite, BEA
Workshop, BEA Portal, WebLogic 9 App Server, Oracle 10g,
Spring/Hibernate, JSR-168,
CVS
, Web Services, XML, Ant, Struts, ETL, Email server,
PL/SQL, Stored procedures and triggers.
PROFESSIONAL
EXPERIENCE:
Independent
Consultant
04/04 – present
Lead Architect
Projects: Level 3
Communications, eRewards,
Inc.,
Ecana, Inc., Verizon Business, Option One Mortgage Corp.,
Micron Technologies, Humana, Inc., Genpact, Inc.,
BlueCross/Blue
Shield & Student Loan Finance Corp.
Vitria Technology, Inc.
06/00 – 04/04
Senior Consultant/Architect
Projects: AT&T Wireless, Bell
Canada, Tyco,
Student Loan Finance Corp., and BP
EDUCATION:
M.S.,
Computer Science, Colorado State University
M.S.,
Mechanical Engineering, University of Rochester
B.E.,
Metallurgy Physics, University of Science and Technology
Beijing, China
BRIAN
JOAQUIN
SUMMARY:
Mr.
Joaquin is a Senior Consultant/Trainer with over 11 years of combined experience leading the
delivery of Training, Troubleshooting, and Performance
Improvement operations for clients including First Data
Corp., NetCracker Technology, Nuvox Communications and XO
Communications. Brian has a proven record of building strong
groups of professional, internal and external, to manage
training design, development, delivery, and evaluation
processes. He has directed teams to successfully build
curriculum, facilitated process reengineering, and change
management initiatives.
RELATED
"TRAINING" ACCOMPLISHMENTS:
As
a Consultant for Cara Group, Mr.
Joaquin was a Trainer for two years for their
client, First Data
Corp. He was assigned to training the customer in the
financial software STAR. His role included traveling
across the country, providing week long classroom
training, webinars, and instructional Train the Trainer
platforms.
For NetCracker Technology, Mr. Joaquin was the Director of Training for two
years. He was
responsible for a team of 10 Technical Trainers that
provides customized training to our core customer base.
He established training systems management and
processes, strategic business planning, needs assessment,
design and delivery of evaluation measurements, cost
benefit analysis (ROI), and adult learning styles to
training team. His
role included:
·
Identifying and recommending effective
training/development solutions to resolve organizational
issues/problems to the executive team which met the
overall business strategy.
·
Developing training materials and course
curriculums for Customer engagements and Partnership
Certification programs.
·
Responsible for the successful merger of the EMEA
Training staff and the North America Training staff, in
order to provide a department that is working in
conjunction to deliver all aspects of training.
·
Monitoring the successful and unsuccessful
completion of all Request for Change
to ensure that these processes follow the forward
change schedule approval.
·
Leading
changes in a corporate training organization to improve
process, increase efficiency, and reduce expenses.
·
Providing
weekly statistics reports to VP of Solution Delivery, for
planning and assessment for future training engagements.
·
Creating
the professional development curricula for all employees -
product, soft skills, customer satisfaction, and
interaction, performance, managing people, budget, and
finance.
As
a
Consultant for Alliance Telecom Solutions, Mr. Joaquin was
a Business Analyst/Trainer for our client NuVox
Communications. He was a member of the BPI
department performing various functions related tot he
management of MetaSolv OSS data integrity. He was responsible
for managing weekly and monthly network audits, Methods
and Procedures for the Service Assurance teams, training
and curriculum development for all service deliver
departments. His responsibilities included:.
·
Training
network operations center (NOC) staff,
introducing policies/procedures, and providing the overall
management of client/vendor relationships.
·
Evaluating
current equipment specifications and circuit designs for
input into the MetaSolv Solution.
·
Developing
and training Network Operations team members on the
process of physical collocation audits.
·
Creating
process documents for the Service Assurance teams.
·
Providing boot camp training to the user
community within NuVox Communications.
·
Creating job aids, training documents pertaining
to the MetaSolv Solutions.
·
Performing other Data Integrity or managerial
duties as may be required.
As
a Business Analyst for XO Communications, Mr. Joaquin
was a team member of the Network Operations Department for
a provider of competitive local, long distance, and
enhanced telecommunications services. Brian
performed the MetaSolv implementation, technical training,
and support to the Southern California region of a leading
Telco. He delivered MetaSolv Solution Training to
numerous business groups in the organization to order and
provision services using all modules including LSRs, ISRs
and ASRs, engineering, provisioning and design. His
role included:
·
Providing
support to the telecom's TBS users, regarding the use of
MetaSolv TBS.
·
Creating
method and procedures documentation and other job aids for
new products.
·
Serving
as TBS trainer geographically distributed company
locations.
·
Providing
onsite support for all modules of the TBS database and
associated databases.
·
Performing
training in a classroom environment and one-on-one support
in the implementation and understanding of the TBS
modules. The training focused on work management,
provisioning plans, circuit design and basic navigation
within the TBS product.
·
Designing
training plan for the Service Deliver Center operations
teams.
·
Directing
the Operations Department in the understanding of Circuit
Layout Records (CLRs), Circuit Design, Work Management and
Queue Management.
As
a Project Manager of a Network Operations Group, Mr.
Joaquin managed the resolution of local service
mechanization issues and implemented regional agreements
with the Local Exchange Carriers. His role included:
·
Developing
training material for the Local Number Portability (LNP)
coordinators.
·
Creating
access ordering methods and procedures for the LNP
Department.
·
Analyzing
and verifying that the LNP mechanization specifications
achieved the planned technical implementation results.
·
Ordering
equipment and facilities for the service orders to Local
Exchange Carriers (LECs).
·
Instrumental
in the selection of the OSS (Operational Support System)
chosen for the company.
·
Coordination
between Sales and Network Engineers the product structure
that would be supported.
PROFESSIONAL
EXPERIENCE:
The
Cara Group
2007 – 2009
Trainer
NetCracker
Technology 2005
– 2007
Director of Training
Alliance
Telecom Solutions
09/04 – 2005
MetaSolv Consultant/Trainer
Comcast
Corporation
04/04 – 07/04
Network Engineer (TBS)
XO
Communications
02/02 – 04/04
Business Analyst/Trainer
Business
Edge Solutions 05/99 – 09/01
TBS Project Manager/Business Analyst Consultant
Winstar
Communications
03/97 – 05/99
LNP Department Manager
TECHNICAL
EXPERTISE:
Operating
Systems: Windows 2000, XP, Bista, Windows NT
Server
Applications:
MS Office Suite, Captivate, MetaSolv Solution, NetCracker
Application OSS Product Modules. Webex, Adobe,
AT&T
EDUCATION
/ CERTIFICATIONS:
Associate
in Applied Science
Naval Hospital Corps School
Training
SME: NetCracker Software Modules
Training
Certificates: MetaSolv/TBS, NetCracker Technology
OSS
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